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Security FAQs

  1. How do I change my master password?
  2. What happens when LastPass.com is down? Can I still login?
  3. How do I see if I have duplicate or weak passwords?
  4. Does LastPass support two-factor or multifactor authentication?
  5. How does the YubiKey compare to LastPass Sesame?
  6. What if my laptop or phone is stolen?
  7. If someone steals my LastPass master password, then can't they steal my identity?
  8. If someone malicously put a keystroke recorder on my computer would they be able to see the master password for LastPass when I enter it?
  9. After I enable my YubiKey, how do I access my LastPass mobile apps?
  10. How can I get LastPass to auto logout when I close my browser, or when I am idle?
  11. How do I use LastPass Sesame?
  12. How does LastPass securely identify a trusted computer?
  13. What is a YubiKey and how do I use it?
  14. What encryption is being used?
  15. How are bookmarklets secure?
  16. How do I use LastPass with Windows biometric framework (WBF)?
  17. I login and LastPass immediately logs me off. Why?
  18. Why doesn’t LastPass recognize my fingerprint reader?
  19. What is the security email address?
  20. How do I thwart keyloggers using LastPass?
  21. How do I view a history of usernames and/or passwords for a site?
  22. Do you use a salted hash for logging in?
  23. How many YubiKeys can I use with one account?
  24. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  25. My email address for LastPass is old or invalid - how to I re-enable my account?
  26. How does a YubiKey protect my LastPass account?
  27. How do I view the history of IPs accessing my account?
  28. How is updating my Master Password secure?
  29. What are phishing scams and what steps can I take to protect myself against them?
  30. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  31. Why is LastPass issuing requests to my server?
Still Having Trouble?
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Still Having Trouble?
Submit a support ticket and we'll get back to you as soon as we can!


Or, view your account information and view the status of previously submitted support tickets.


Or, look for answers in our vibrant customer-to-customer community help forums.


Or, browse through our FAQs:

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