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Windows Universal Installer FAQs

  1. The LastPass Icon does not appear in my browser, how do I enable it?
  2. How do I change my master password?
  3. My partner wants to start using LastPass, but we share computers. How do we get started?
  4. Should I run the 32bit or the 64bit Windows Installer?
  5. How do I delete my LastPass account?
  6. I'm being logged off after closing my browser, how do I stay logged in between browser sessions?
  7. How can I get LastPass to auto logout when I close my browser, or when I am idle?
  8. Does LastPass work in Windows 8 modern UI ("metro") and Windows RT?
  9. How do I change my email for my LastPass account?
  10. I don't see my previous password manager listed under the import options. Is it possible for me to import my data?
  11. How do I delete my account and start over? Can I use my same email address?
  12. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  13. How can I cancel my Premium subscription?
  14. I keep seeing "An updated LastPass toolbar is available..." in IE, how do I make it go away?
  15. LastPass says it cannot write to a directory - how do I install?
  16. When will LastPass be translated to my language?
  17. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  18. When registering for forums, I see this error: One or more of the fields entered was marked as spam.
  19. LastPass logs off almost immediately after I login?
  20. Can another browser extension or password manager capture data from LastPass?
  21. My Local Vault is not showing a secure connection icon in the URL bar. Is my connection secure?
  22. I have a page that has a multiple-page login system. How can I use LastPass?
  23. How do I resolve the "memory check failed" error message I'm seeing?
  24. I need help! How do I open a support ticket?
  25. The steps for account recovery failed for me, now what?
  26. Why am I getting LASTPASS SECURITY WARNING message when visiting some websites?
  27. Fingerprint Authenticator no longer working in Windows 8.1 and IE11 upgrade?
  28. I'm new to the program. How do I get started with using LastPass?
  29. Why is my extensions being removed from my browser?
  30. When I run a security check, it does not check my shared items or shared folders. Is this expected?
  31. Is there a user manual that I can read to learn all about LastPass?
  32. How can I switch between LastPass servers (LastPass.com and LastPass.eu) ?
  33. I have a charge on my credit card for your product, but I don't use it! How can I get my money back?
  34. I know my master password, but it doesn't work!
  35. How can I get LastPass to stop automatically running the installer on start up?
  36. I'm getting marketing and promotional emails. How can I update my settings so that I don't get these?
  37. How do I download LastPass Premium on my computer?
  38. Is there any risk or disadvantage to changing the location for the LastPass install files?
  39. Why does the LastPass Heartbleed Checker show a site as insecure while other sites show it as being secure?
  40. Why do I see 'LastPass could not write to your hard drive' ?
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Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.


View your account information and view the status of previously submitted support tickets.


Submit a support ticket and we'll get back to you as soon as we can!


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