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Chrome FAQs

  1. The LastPass Icon does not appear in my browser, how do I enable it?
  2. I forgot my Master Password, how do I recover access to my account?
  3. Where is my data stored on my computer?
  4. How do I change my master password?
  5. LastPass does not appear to work with basic auth sites on Google Chrome - is there a fix for this?
  6. LastPass won't save my data for a particular site - is there a workaround?
  7. What happens when LastPass.com is down? Can I still login?
  8. I keep receiving a red error message: "An error occurred while attempting to contact the server. Please check your internet connection." How do I resolve this issue?
  9. How do I export my usernames and passwords?
  10. My partner wants to start using LastPass, but we share computers. How do we get started?
  11. How do I add a site with login steps on more than one page?
  12. How do I uninstall LastPass?
  13. I've made a change on another computer, how can I make changes show up immediately?
  14. I'm being logged off after closing my browser, how do I stay logged in between browser sessions?
  15. Do I have the binary plugin installed?
  16. I see the error "Attempted to downgrade extension" when installing in Chrome - how do I fix this?
  17. Do you support Chrome browser on Android?
  18. How can I check the version of my LastPass plugin?
  19. I deleted a site by accident - where can I find it?
  20. How can I get LastPass to auto logout when I close my browser, or when I am idle?
  21. How do I import from Norton Identity Safe?
  22. How do I add sites to LastPass?
  23. I use the same sites every day - how do I automate logging into them?
  24. Does LastPass work in Windows 8 modern UI ("metro") and Windows RT?
  25. Why aren’t my favicons appearing correctly?
  26. How do I rename a group?
  27. How do I set two sites as "equivalent domains"?
  28. What does binary mean?
  29. I don't see my previous password manager listed under the import options. Is it possible for me to import my data?
  30. How do I add a Group to my vault?
  31. Can I use the same email address if I delete my current account and start over?
  32. How do I re-enable my browser password manager?
  33. I see an CRX_FILE_NOT_READABLE error when installing in Chrome, how do I resolve it?
  34. Can I select a default login to be offered for sites with multiple logins saved?
  35. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  36. How do I change the default language?
  37. Why do I randomly get logged out of my LastPass session?
  38. How do I move a large number of sites at once?
  39. How long does it take for a shared item to appear in the other user's vault?
  40. Will LastPass log me out of websites when I close my browsing tab or browser?
  41. Why do I get logged out of LastPass when I close my browser despite my preferences?
  42. When I Accept a share, I get the message, "Sorry, your share data could not be decrypted. Please try again later." How do I fix this?
  43. When I open Chrome, I am prompted to enter my Yubikey, then my master password, then my Yubikey again. What is wrong?
  44. How do I re-enable my Chrome browser's password manager?
  45. I have duplicate entries in my Local Vault and some items have disappeared? What is wrong?
  46. What does my website need to be able to work with LastPass?
  47. Does LastPass recognize different subdomains?
  48. I installed LastPass v. 1.90+, but I don't see the option to Import Wi-Fi passwords, where is it?
  49. Can I merge two LastPass accounts?
  50. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  51. When installing in Chrome, I see: Extensions, apps, and user scripts can only be added from the Chrome Web Store.
  52. Logoff on browser close is not working, why?
  53. LastPass is failing to load in Chrome since it updated?
  54. When registering for forums, I see this error: One or more of the fields entered was marked as spam.
  55. LastPass logs off almost immediately after I login?
  56. How large can file attachments be?
  57. My computer or mobile device was stolen, what should I do?
  58. LastPass is disappearing from Chrome when it updates to version 25?
  59. LastPass isn't working with Rockmelt?
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Still Having Trouble?
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Or, browse through our FAQs:

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