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Firefox FAQs

  1. The LastPass Icon does not appear in my browser, how do I enable it?
  2. I forgot my Master Password, how do I recover access to my account?
  3. Where is my data stored on my computer?
  4. How do I change my master password?
  5. LastPass won't save my data for a particular site - is there a workaround?
  6. What happens when LastPass.com is down? Can I still login?
  7. I keep receiving a red error message: "An error occurred while attempting to contact the server. Please check your internet connection." How do I resolve this issue?
  8. How do I export my usernames and passwords?
  9. My partner wants to start using LastPass, but we share computers. How do we get started?
  10. How do I add a site with login steps on more than one page?
  11. Should I run the 32bit or the 64bit Windows Installer?
  12. How do I uninstall LastPass?
  13. I've made a change on another computer, how can I make changes show up immediately?
  14. I'm being logged off after closing my browser, how do I stay logged in between browser sessions?
  15. Do I have the binary plugin installed?
  16. How can I check the version of my LastPass plugin?
  17. I deleted a site by accident - where can I find it?
  18. How do I add sites to LastPass?
  19. How can I get LastPass to auto logout when I close my browser, or when I am idle?
  20. How do I import from Norton Identity Safe?
  21. I use the same sites every day - how do I automate logging into them?
  22. Why aren’t my favicons appearing correctly?
  23. Does LastPass work in Windows 8 modern UI ("metro") and Windows RT?
  24. How do I rename a group?
  25. How do I set two sites as "equivalent domains"?
  26. What does binary mean?
  27. How do I add a Group to my vault?
  28. I don't see my previous password manager listed under the import options. Is it possible for me to import my data?
  29. Can I use the same email address if I delete my current account and start over?
  30. Is LastPass compatible with Firefox 5?
  31. How do I re-enable my browser password manager?
  32. Can I select a default login to be offered for sites with multiple logins saved?
  33. Does LastPass support Firefox 6?
  34. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  35. How do I change the default language?
  36. Why do I randomly get logged out of my LastPass session?
  37. How do I move a large number of sites at once?
  38. How do I re-enable my Firefox browser's password manager?
  39. LastPass says it cannot write to a directory - how do I install?
  40. Will LastPass log me out of websites when I close my browsing tab or browser?
  41. How long does it take for a shared item to appear in the other user's vault?
  42. Why do I get logged out of LastPass when I close my browser despite my preferences?
  43. When I Accept a share, I get the message, "Sorry, your share data could not be decrypted. Please try again later." How do I fix this?
  44. If I make an update to a shared site, will the other person see it?
  45. I have duplicate entries in my Local Vault and some items have disappeared? What is wrong?
  46. What does my website need to be able to work with LastPass?
  47. Does LastPass recognize different subdomains?
  48. I installed LastPass v. 1.90+, but I don't see the option to Import Wi-Fi passwords, where is it?
  49. Can I merge two LastPass accounts?
  50. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  51. When registering for forums, I see this error: One or more of the fields entered was marked as spam.
  52. LastPass logs off almost immediately after I login?
  53. How large can file attachments be?
  54. My computer or mobile device was stolen, what should I do?
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Still Having Trouble?
Submit a support ticket and we'll get back to you as soon as we can!


Or, view your account information and view the status of previously submitted support tickets.


Or, look for answers in our vibrant customer-to-customer community help forums.


Or, browse through our FAQs:

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