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Firefox FAQs

  1. How do I prevent LastPass from filling erroneous form fields?
  2. The LastPass Icon does not appear in my browser, how do I enable it?
  3. I forgot my Master Password or it's not working, how do I recover access to my account?
  4. Where is my data stored on my computer?
  5. LastPass won't save or autofill my data for a particular site - is there a workaround?
  6. How do I change my master password?
  7. What happens when LastPass.com is down? Can I still log in?
  8. I keep receiving a red error message: 'An error occurred while attempting to contact the server. Please check your internet connection.' How do I resolve this issue?
  9. How do I export my usernames and passwords?
  10. My partner wants to start using LastPass, but we share computers. How do we get started?
  11. How do I add a site with login steps on more than one page?
  12. Should I run the 32bit or the 64bit Windows Installer?
  13. How do I uninstall LastPass?
  14. Do I have the binary plugin installed?
  15. I've made a change on another computer, how can I make changes show up immediately?
  16. I'm being logged off after closing my browser, how do I stay logged in between browser sessions?
  17. How do I delete my LastPass account?
  18. I deleted a site or secure note by accident - where can I find it?
  19. How can I check the version of my LastPass plugin?
  20. Some or all of my sites are gone! How do I get them back?
  21. How can I get LastPass to auto logout when I close my browser, or when I am idle?
  22. Does LastPass work in Windows 8 modern UI ("metro") and Windows RT?
  23. How do I import from Norton Identity Safe?
  24. How do I rename a group?
  25. I use the same sites every day - how do I automate logging into them?
  26. Why aren’t my favicons appearing correctly?
  27. How do I add sites to LastPass?
  28. I don't see my previous password manager listed under the import options. Is it possible for me to import my data?
  29. What does binary support for extensions mean?
  30. How do I set two site domains as equivalent?
  31. How do I delete my account and start over? Can I use my same email address?
  32. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  33. How do I add a Group to my vault?
  34. Does LastPass recognize different subdomains?
  35. When I Accept a share, I get the message, "Sorry, your share data could not be decrypted. Please try again later." How do I fix this?
  36. How do I change the default language?
  37. Why do I randomly get logged out of my LastPass session?
  38. How long does it take for a shared item to appear in the other user's vault?
  39. Can I select a default login to be offered for sites with multiple logins saved?
  40. Will LastPass log me out of websites when I close my browsing tab or browser?
  41. Why do I get logged out of LastPass when I close my browser despite my preferences?
  42. LastPass says it cannot write to a directory - how do I install?
  43. I have duplicate entries in my Local Vault and some items have disappeared? What is wrong?
  44. How do I move a large number of sites at once?
  45. What does my website need to be able to work with LastPass?
  46. I installed LastPass v. 3.0+, but I don't see the option to Import Wi-Fi passwords, where is it?
  47. If I make an update to a shared site, will the other person see it?
  48. Can I merge two LastPass accounts?
  49. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  50. My computer or mobile device was stolen, what should I do?
  51. When registering for forums, I see this error: One or more of the fields entered was marked as spam.
  52. LastPass logs off almost immediately after I login?
  53. How large can file attachments be?
  54. Can another browser extension or password manager capture data from LastPass?
  55. I have a page that has a multiple-page login system. How can I use LastPass?
  56. I am not able to set my computer as trusted using Linux OS with my multifactor.
  57. I'm using Firefox, why does the URL show "chrome://lastpass/content/home2.xul" ?
  58. I need help! How do I open a support ticket?
  59. The steps for account recovery failed for me, now what?
  60. Why am I getting LASTPASS SECURITY WARNING message when visiting some websites?
  61. Why am I getting this error message populate_error:RangeError: Maximum call stack size exceeded?
  62. What are these entries in my Vault called 'Generated Password for...'?
  63. I'm new to the program. How do I get started with using LastPass?
  64. Can LastPass automatically change my weak/old passwords for me?
  65. Why is my extensions being removed from my browser?
  66. When I run a security check, it does not check my shared items or shared folders. Is this expected?
  67. Is there a user manual that I can read to learn all about LastPass?
  68. How can I switch between LastPass servers (LastPass.com and LastPass.eu) ?
  69. Why is the version in the add-on store out of date?
  70. How do I delete a group or site from my Vault?
  71. I know my master password, but it doesn't work!
  72. I have set a site as Never Autofill or Never Autologin, but LastPass is still filling/logging in. Why?
  73. I have multiple logins for the same site, how does LastPass determine which to fill?
  74. I deleted a site from 'Favorites' why is it missing from my whole Vault?
  75. I'm getting, "You must complete a security check before you are able to login to this site. Please do so, and then submit the form." alert, what is this?
  76. How do I download LastPass Premium on my computer?
  77. How do I turn off automatic updates for LastPass?
  78. How do I disable/e-enable my browser password manager?
  79. What does clearing LastPass' Local Cache do?
  80. I am getting a "A consistency check failed while loading your sites. Please relogin" error.
  81. What does the NPLastPass plugin in Firefox do?
  82. Why does the LastPass Heartbleed Checker show a site as insecure while other sites show it as being secure?
  83. Why are my sites not launching from the Vault?
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