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Safari FAQs

  1. The LastPass Icon does not appear in my browser, how do I enable it?
  2. I forgot my Master Password, how do I recover access to my account?
  3. Where is my data stored on my computer?
  4. How do I change my master password?
  5. LastPass won't save my data for a particular site - is there a workaround?
  6. What happens when LastPass.com is down? Can I still login?
  7. I keep receiving a red error message: "An error occurred while attempting to contact the server. Please check your internet connection." How do I resolve this issue?
  8. How do I export my usernames and passwords?
  9. LastPass doesn't show up in Safari after upgrading to Lion 10.7 or running Software Update for Safari 5.1. How can I install the new version?
  10. My partner wants to start using LastPass, but we share computers. How do we get started?
  11. How do I add a site with login steps on more than one page?
  12. How do I uninstall LastPass?
  13. I've made a change on another computer, how can I make changes show up immediately?
  14. I'm being logged off after closing my browser, how do I stay logged in between browser sessions?
  15. How can I check the version of my LastPass plugin?
  16. I deleted a site by accident - where can I find it?
  17. How can I get LastPass to auto logout when I close my browser, or when I am idle?
  18. How do I import from Norton Identity Safe?
  19. How do I add sites to LastPass?
  20. I use the same sites every day - how do I automate logging into them?
  21. Why aren’t my favicons appearing correctly?
  22. How do I rename a group?
  23. How do I set two sites as "equivalent domains"?
  24. What does binary mean?
  25. I don't see my previous password manager listed under the import options. Is it possible for me to import my data?
  26. How do I add a Group to my vault?
  27. Can I use the same email address if I delete my current account and start over?
  28. How do I use LastPass on Mac 10.4?
  29. Can I select a default login to be offered for sites with multiple logins saved?
  30. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  31. How do I change the default language?
  32. Why do I randomly get logged out of my LastPass session?
  33. How do I move a large number of sites at once?
  34. How long does it take for a shared item to appear in the other user's vault?
  35. Will LastPass log me out of websites when I close my browsing tab or browser?
  36. Why do I get logged out of LastPass when I close my browser despite my preferences?
  37. When I Accept a share, I get the message, "Sorry, your share data could not be decrypted. Please try again later." How do I fix this?
  38. I have duplicate entries in my Local Vault and some items have disappeared? What is wrong?
  39. What does my website need to be able to work with LastPass?
  40. Does LastPass recognize different subdomains?
  41. I installed LastPass v. 1.90+, but I don't see the option to Import Wi-Fi passwords, where is it?
  42. Can I merge two LastPass accounts?
  43. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  44. How do I uninstall LastPass for Safari?
  45. When registering for forums, I see this error: One or more of the fields entered was marked as spam.
  46. The browser reports "SSL certificate is invalid" when installing LastPass.
  47. How large can file attachments be?
  48. My computer or mobile device was stolen, what should I do?
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Still Having Trouble?
Submit a support ticket and we'll get back to you as soon as we can!


Or, view your account information and view the status of previously submitted support tickets.


Or, look for answers in our vibrant customer-to-customer community help forums.


Or, browse through our FAQs:

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