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How do I import from Norton Identity Safe?

Norton Identity Safe allows exporting passwords as plain text in a .CSV file. Once you export the CSV file, ensure that a blank line is inserted between the first and second line to correctly import your data. 

You can then go to your LastPass Icon > My LastPass Vault > Import From > CSV and choose the Norton Identity Safe file.

If you'd prefer, you can also "passively import" your passwords by running the two services side-by-side. To do so:

  1. Log into Norton Identity Safe and stay logged in.
  2. Download LastPass if you haven't yet (https://lastpass.com/dl), and log into the LastPass extension.
  3. Go to a site you want to import from Norton Identity Safe to LastPass; let Norton Identity Safe log you in.
  4. LastPass will present you with this notification: 'Should LastPass Remember this Password' (http://helpdesk.lastpass.com/wp-content/uploads/savesitedialog.png).
  5. Click on Save Site.
  6. Repeat 3, 4 and 5 for every site you want to import to LastPass.
Still Having Trouble?
Submit a support ticket and we'll get back to you as soon as we can!


Or, view your account information and view the status of previously submitted support tickets.


Or, look for answers in our vibrant customer-to-customer community help forums.

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