LastPass Logo
Sign in to LastPass
Sign In Arrow
Flag
English (United Kingdom)
WE CAN HELP

I trusted my computer, but I still see the Sesame prompt - why?

If you've trusted your computer but still see the prompt for your Sesame, locate the LastPass data folder on your system, and delete all the files found in that folder.  Then go through the steps to retrust.

 

Here is a list of data folder locations based on browser and operating system:

  Windows Internet Explorer, Firefox: %AppData%\..\LocalLow\LastPass\ or %AppData%\..\Local Settings\Application Data\LastPass\

  Windows Google Chrome: %AppData%\..\Local\Google\Chrome\User Data\Default\databases\chrome-extension_hdokiejnpimakedhajhdlcegeplioahd_0\
  Windows Safari: %AppData%\..\Local\Apple Computer\Safari\Databases\safari-extension_com.lastpass.lpsafariextension-n24rep3bmn_0\

  OS X Safari, Firefox: ~/Library/Application Support/LastPass/
  OS X Firefox (non-binary): Firefox profile directory
  OS X Google Chrome: ~/Application Support/Google/Chrome/Default/databases/chrome-extension_hdokiejnpimakedhajhdlcegeplioahd_0/

  Linux Firefox: ~/.lastpass/
  Linux Google Chrome: ~/.config/google-chrome/Default/databases/chrome-extension_hdokiejnpimakedhajhdlcegeplioahd_0/

  Firefox on other platforms utilizes the Firefox profile directory.

Still Having Trouble?
Submit a support ticket and we'll get back to you as soon as we can!


Or, view your account information and view the status of previously submitted support tickets.


Or, look for answers in our vibrant customer-to-customer community help forums.

Sesame

Enter a few words explaining what you need help with

Please type your question in English

Please review these answers to your question:

Still Having Trouble?
Submit a support ticket and we'll get back to you as soon as we can!


Or, view your account information and view the status of previously submitted support tickets.


Or, look for answers in our vibrant customer-to-customer community help forums.


Or, browse through our FAQs:

LastPass + Xmarks the ultimate cross browser team
Copyright © 2008-2013 LastPass.com

PC World Top 100 Award Logo is a registered trademark of PC World Communications, Inc. Used under licence.