We Can Help

Why do I randomly get logged out of my LastPass session?

Do you see the problem when you open your browser?

  • You may be clearing your browser cookies. We need cookies to maintain and recognize your LastPass browsing session.
  • Follow the steps at the top of the page here - https://lastpass.com/debug.php to check your session ID.  
  • Other programs, like anti-virus, security, system cleaners, on your computer may also be clearing your browser's cookies. 
  • Make sure LastPass is an allowed exception in your browser and any other programs that clear third party cookies.  
  • Also test with any other extensions disabled, to ensure they are not interfering with LastPass.
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View your account information and view the status of previously submitted support tickets.


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