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When I Accept a share, I get the message, "Sorry, your share data could not be decrypted. Please try again later." How do I fix this?

If you receive this message while accepting a share, please have the share re-sent and try to open it again.  If you still receive this message after having the Share resent, start a support ticket by using the button on the right side of this page, or email support@lastpass.com

Still Having Trouble?
Submit a support ticket and we'll get back to you as soon as we can!


Or, view your account information and view the status of previously submitted support tickets.


Or, look for answers in our vibrant customer-to-customer community help forums.

Internet Explorer, Firefox, Safari, Chrome, Sharing, Enhanced Sharing

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Still Having Trouble?
Submit a support ticket and we'll get back to you as soon as we can!


Or, view your account information and view the status of previously submitted support tickets.


Or, look for answers in our vibrant customer-to-customer community help forums.


Or, browse through our FAQs:

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