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When I Accept a share, I get the message, "Sorry, your share data could not be decrypted. Please try again later." How do I fix this?

If you receive this message while accepting a share, please have the share re-sent and try to open it again.  If you still receive this message after having the Share resent, this means that your Sharing Key was likely corrupted. The Sharing Key needs to be deleted and recreated. Please do the following:

  1. Remove yourself from any Shared Folders if applicable
    • Ask an Admin of the Shared Folder to remove you
    • If you are the only Admin to the Shared Folder, set another user as an Admin (for now) and have them remove you
    • If you are the only user in the Shared Folder, relocate the items to a non-shared folder, then delete the folder. 
  2. If you received this error while trying to share with another user, please remove them from any Shared Folders as well using the same advice in step 1. 
  3. Contact LastPass support by submitting a support ticket with this error message and the email address of the user you are trying to share with to recreate the Sharing Key. LastPass support will help you recreate the Sharing Key. 
  4. Once your Sharing Key is recreated, you can reshare any shared items
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