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When I click on the icon to run Sesame, nothing happens. What is wrong?

Sometimes anti-virus programs and firewalls can prevent Sesame from running properly.  Please make sure that you have allowed Sesame through these programs or made them exceptions in these programs.

Still Having Trouble?
Submit a support ticket and we'll get back to you as soon as we can!


Or, view your account information and view the status of previously submitted support tickets.


Or, look for answers in our vibrant customer-to-customer community help forums.

USB Thumb Drive, Sesame, Multifactor Authentication

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Still Having Trouble?
Submit a support ticket and we'll get back to you as soon as we can!


Or, view your account information and view the status of previously submitted support tickets.


Or, look for answers in our vibrant customer-to-customer community help forums.


Or, browse through our FAQs:

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