We Can Help

I have duplicate entries in my Local Vault and some items have disappeared? What is wrong?

You may just need to Refresh your view of your site and secure note entries.  Go to your LastPass Icon > Tools > Refresh Sites, and this should correct the problem.  If you are still having issues after refreshing your sites, contact LastPass support.

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.


View your account information and view the status of previously submitted support tickets.


Submit a support ticket and we'll get back to you as soon as we can!

Internet Explorer, Firefox, Safari, Chrome

Enter a few words explaining what you need help with

Please type your question in English

Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.


View your account information and view the status of previously submitted support tickets.


Submit a support ticket and we'll get back to you as soon as we can!


Browse through our FAQs:

Do you have any Heartbleed questions?