LastPass Logo
Sign in to LastPass
Sign In Arrow
Flag
English (United Kingdom)
WE CAN HELP

What happens if I lose my Yubikey and can't login?

Whenever you login with your Yubikey enabled, you are prompted to have your Yubikey use its authentication key to login.  Underneath the entry field for your Yubikey, there is a link entitled "If you lose your Yubikey device, click here to disable Yubikey authentication."  Clicking this link will send an e-mail to your LastPass account e-mail address (or security e-mail address if you have set one), that will contain a link that will temporarily disable your Yubikey.   If you are unable to access your e-mail for some reason, and have lost your Yubikey, please contact LastPass support.

Still Having Trouble?
Submit a support ticket and we'll get back to you as soon as we can!


Or, view your account information and view the status of previously submitted support tickets.


Or, look for answers in our vibrant customer-to-customer community help forums.

YubiKey, Multifactor Authentication

Enter a few words explaining what you need help with

Please type your question in English

Please review these answers to your question:

Still Having Trouble?
Submit a support ticket and we'll get back to you as soon as we can!


Or, view your account information and view the status of previously submitted support tickets.


Or, look for answers in our vibrant customer-to-customer community help forums.


Or, browse through our FAQs:

LastPass + Xmarks the ultimate cross browser team
Copyright © 2008-2013 LastPass.com

PC World Top 100 Award Logo is a registered trademark of PC World Communications, Inc. Used under licence.