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LastPass won't save my data for a particular site - is there a workaround?

1. First check that:

  • Your LastPass Icon is red
  • Your notifications are enabled in your LastPass Icon > Preferences > Notifications
  • The site is not "Flash" or "Silverlight" - LastPass doesn't support these sites. Right-click on the site's login fields and look at the context menu information to check

2. Still doesn't autofill? Re-save the site by deleting the entry and logging in as if for the first time.

3. You didn't add the site as a "never URL". Check in your LastPass Icon > My LastPass Vault > Account Settings link > Never URLs tab.

4. If you still can't save or autofill, force-save the site with the Save All Entered Data command.

5. If your site uses a multiple page login, use the Save All Entered Data function as well on each page to save your information for each page separately. 

6. If you still have trouble, submit a support ticket with the problem URL and yours steps.

Still Having Trouble?
Submit a support ticket and we'll get back to you as soon as we can!


Or, view your account information and view the status of previously submitted support tickets.


Or, look for answers in our vibrant customer-to-customer community help forums.

Internet Explorer, Firefox, Safari, Chrome, Firefox Portable, Chrome Portable, Quick Start-up Guide, 1-Click Login, Automatic Fill

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Still Having Trouble?
Submit a support ticket and we'll get back to you as soon as we can!


Or, view your account information and view the status of previously submitted support tickets.


Or, look for answers in our vibrant customer-to-customer community help forums.


Or, browse through our FAQs:

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