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LastPass won't save or autofill my data for a particular site - is there a workaround?

1. First check that:

  • Your LastPass Icon is red (in Safari, the * will turn black instead of red)
  • Your notifications are enabled in your LastPass Icon > Preferences > Notifications
  • The site is not 'Flash' or 'Silverlight' - LastPass doesn't support these sites. Right-click on the site's login fields and look at the context menu information to check

 

2. Still doesn't autofill? Re-save the site by deleting the entry and logging in as if for the first time.

3. Check that you didn't add the site as a 'Never URL'. Check in your LastPass Icon > My LastPass Vault > Settings > Never URLs.

4. If you still can't save or autofill, force-save the site with the Save All Entered Data feature.

5. If your site uses a multiple-page login, use the Save All Entered Data function on each page to save your information for each page separately. 

6. If you still have trouble, submit a support ticket by clicking the link at the bottom.

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.


View your account information and view the status of previously submitted support tickets.


Submit a support ticket and we'll get back to you as soon as we can!

Internet Explorer, Firefox, Safari, Chrome, Firefox Portable, Chrome Portable, Quick Start-up Guide, 1-Click Login, Automatic Fill

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Still Having Trouble?
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View your account information and view the status of previously submitted support tickets.


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