We Can Help

My Local Vault is not showing a secure connection icon in the URL bar. Is my connection secure?

Not to worry, this is not a "connection" at all. It is a completely local page, meaning there is not network activitiy at all, so it's 100% secure.  And because there is no web requests being made, there is no padlock icon to show -- that is only for actual web requests.

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.


View your account information and view the status of previously submitted support tickets.


Submit a support ticket and we'll get back to you as soon as we can!

Windows Universal Installer, Security

Enter a few words explaining what you need help with

Please type your question in English

Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.


View your account information and view the status of previously submitted support tickets.


Submit a support ticket and we'll get back to you as soon as we can!


Browse through our FAQs:

Do you have any Heartbleed questions?