We Can Help

Help! I think my account has been hacked!

If you're concerned your LastPass account may have been hacked, please do the following immediately:

  1. Kill all other active sessions via your LastPass Icon > Tools > Advanced Tools > Other Sessions
  2. Review your history in your LastPass Icon > My LastPass Vault > menu on the top right of the vault > History, and make note of any suspicious activity
  3. Ensure your account is restricted to only trusted locations in your LastPass Icon > My LastPass Vault > Settings, and remove any unknown or stolen devices from your LastPass Icon > My LastPass Vault > Settings > Mobile Devices and Trusted Devices tabs
  4. Update your master password via the LastPass Icon > My LastPass Vault > Settings

 

If you have lost access to your account, do the following:

  1. If the hacker has changed your Master Password, you can revert your Master Password by going to https://lastpass.com/revert.php then follow the above steps
  2. If this does not work or is not possible, delete your account by going to https://lastpass.com/delete_account.php

 

If your email address has been affected, you may consider setting up a new account and updating your account email address in your LastPass Icon > My LastPass Vault > Settings
Start changing the passwords for sensitive accounts, like banking, email, and social media (use this article for help in generating new passwords: https://helpdesk.lastpass.com/features/generating-a-password/changing-the-password-for-a-stored-site-to-a-generated-password/)

 
Protect Yourself:

 

 

 

 

 

 

 

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