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I know my master password, but it doesn't work!

Please troubleshoot this issue with the following:

 

  1. Type out your master password in a plain text document and copy/paste this data to ensure that all keys are being entered correctly.
  2. Check that you see the same 'invalid' password error in the online Vault at https://lastpass.com as well as the local extension login via the LastPass Icon.
  3. If both are still showing as invalid, please follow the steps here for account recovery.
  4. If only the local LastPass Icon extension is showing as invalid, please uninstall LastPass from your browser and re-install the extension, as there is likely an issue with the extension.
  5. If you are only seeing this for your mobile device:
    • Verify with the same copy/paste from a plain text document that the password is being entered correctly. 
    • Please uninstall and re-install the appllication.
    • If you have any special characters in your master password, this may be causing the issue as well.
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Windows Universal Installer, Firefox, Safari, Chrome, Opera, Maxthon, iPhone, BlackBerry, Android, Windows Mobile, Windows Phone, iPhone, Master Password, Security, Account Recovery

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