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Why doesn’t LastPass recognize my fingerprint reader?

If you do not have the correct drivers for your fingerprint reader, LastPass may not recognize your device.  Make sure you have the latest drivers for your device.

 

For PC based UPEK readers: Please ensure you have Windows Biometric Framework for UPEK installed.  You can download this at  http://www.upek.com/support/downloads/drivers/windows.asp .

 

For Mac based UPEK readers: You will need the latest version of TrueSuite for MAC, and for Safari, Firefox, or Chrome.  Please ensure VtApi.framework is present on your system (typically in /Library/Frameworks).

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Fingerprint Readers, Security, Multifactor Authentication

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Or, browse through our FAQs:

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