Privacy Agreement

LastPass is committed to protecting your privacy. You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide the services that you request, and this privacy statement explains how we collect and use your data in those situations. Please read the complete privacy statement below regarding LastPass credit monitoring services.

Collection of your personal information

LastPass credit monitoring service is powered by Identity Rehab Corporation, makers of the ID Watchdog line of credit monitoring products. When you enable free credit monitoring alerts, the following personally-identificable information is requested:

First and last name
Full address
Zip code
Social Security Number (SSN)
Phone number

This information is securely transmitted to ID Watchdog to be used for the sole purpose of providing alerts to help in detecting, monitoring, and resolving fraud or identity theft.

Credit card information is required when upgrading to LastPass Premium credit monitoring. Your credit card information is used solely to securely process your payment via a 3rd party payment provider.

The personal information we collect is used to detect, monitor or resolve fraud or identity theft and to support corrective action when required.

Information may be transmitted via ID Watchdog, as well as by others involved in your personal detection and resolution processes, for a number of purposes, such as:

To obtain information which may help detect fraud or identity theft.
To process your requests for original documents to assist in resolving identity theft or fraud issues.
To notify appropriate parties of possible identity theft or fraud.
To provide adequate information with which to resolve issues of fraud or identity theft.

We do not share information with outside parties who may wish to market their products to you.

We may disclose the information we collect, as described above, with nonaffiliated third parties that are acting on our behalf, including:

Companies that perform data searches and support services for us, including the three credit bureaus.
Parties with whom there may be possible cases of identity theft or fraud, and then only to detect the actual facts or to resolve the case.
Parties which could include governmental units, courts or other entities (in response to subpoenas and other legal processes), and those with whom you have requested us to share information.

It is important to note that we do not share customer information with other companies for the purpose of marketing their products to you. It is not necessary for you to instruct us not to share information with these outside companies, because we will automatically keep your information confidential.


We take great precautions to protect you information. When you submit sensitive information via the web site, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted securely. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for 'https' at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

The computers/servers in which we store personally identifiable information are kept in a secure environment.


This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy policies of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Control of your personal information

When you register, or otherwise give us personal information, LastPass will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

Contact Information

LastPass welcomes your comments regarding this privacy statement. You can contact us either by email at or by opening a support ticket . General questions regarding LastPass credit monitoring service can be directed to our representatives at 1-800-830-6680 (available 24 hours a day, 7 days a week).