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Security FAQs

  1. How do I change my master password?
  2. Does LastPass support two-factor or multifactor authentication?
  3. What happens when LastPass.com is down? Can I still log in?
  4. How do I see if I have duplicate or weak passwords?
  5. What if my laptop or phone is stolen?
  6. How does the YubiKey compare to LastPass Sesame?
  7. After I enable my YubiKey, how do I access my LastPass mobile apps?
  8. If someone malicously put a keystroke recorder on my computer would they be able to see the master password for LastPass when I enter it?
  9. How does LastPass securely identify a trusted computer?
  10. How are bookmarklets secure?
  11. Help! I think my account has been hacked!
  12. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  13. If someone steals my LastPass master password, then can't they steal my identity?
  14. What is the security email address?
  15. How do I use LastPass Sesame?
  16. How do I view the history of IPs accessing my account?
  17. How do I use LastPass with Windows biometric framework (WBF)?
  18. Why doesn’t LastPass recognize my fingerprint reader?
  19. What is a YubiKey and how do I use it?
  20. How do I view a history of usernames and/or passwords for a site?
  21. How does a YubiKey protect my LastPass account?
  22. What encryption is being used?
  23. How is updating my Master Password secure?
  24. How many YubiKeys can I use with one account?
  25. My email address for LastPass is old or invalid - how to I re-enable my account?
  26. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  27. How can LastPass help me thwart keyloggers when logging in?
  28. Do you use a salted hash for logging in?
  29. Can LastPass automatically change my weak/old passwords for me?
  30. What are phishing scams and what steps can I take to protect myself against them?
  31. Can another browser extension or password manager capture data from LastPass?
  32. LastPass was supposed to send me an email, but it never came. Why?
  33. My Local Vault is not showing a secure connection icon in the URL bar. Is my connection secure?
  34. What personal information is used for the credit monitoring alerts? Is it safe?
  35. What is LastPass doing in regards to the Heartbleed Bug? Is my information safe?
  36. I'm getting, "You must complete a security check before you are able to login to this site. Please do so, and then submit the form." alert, what is this?
  37. Why am I getting a notification from LastPass Sentry Alert?
  38. I have a charge on my credit card for your product, but I don't use it! How can I get my money back?
  39. How can I update my settings so that I don't get certain emails from LastPass?
  40. Why does the LastPass Heartbleed Checker show a site as insecure while other sites show it as being secure?
  41. Why is LastPass issuing requests to my server?
  42. I am getting this message: 'LastPass detected a login form that is insecure', why?
  43. How is LastPass secure and how does it encrypt/decrypt my data safely?
  44. How does the fingerprint scanner work with LastPass on the Samsung Galaxy S5?
  45. Why am I always asked to enter my master password on certain actions when I'm already logged in?
  46. How do I share login state between browsers?
  47. How do you handle brute force / dictionary attacks for my LastPass account?
  48. Has LastPass been audited?
  49. How can I inspect the network traffic that goes to LastPass?
  50. LastPass says I cannot login from a country. How do unlock a country?
  51. The Heartbleed Security Check still says 'Go Update!' even though I have already changed my password. Why?
  52. Is there a limit for character length of the Master Password?
  53. LastPass stays logged in even when I close my browser or restart my computer! How do I prevent this?
  54. Should I be concerned about reports that my master password can be stolen?
  55. How can I kill all logins for other computers/devices/sessions that I may be logged into?
  56. Why am I being asked to verify my email on login?
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