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Security FAQs

  1. How do I change my master password?
  2. What happens when LastPass.com is down? Can I still log in?
  3. Does LastPass support two-factor or multifactor authentication?
  4. How do I see if I have duplicate or weak passwords?
  5. What if my laptop or phone is stolen?
  6. How does the YubiKey compare to LastPass Sesame?
  7. After I enable my YubiKey, how do I access my LastPass mobile apps?
  8. If someone malicously put a keystroke recorder on my computer would they be able to see the master password for LastPass when I enter it?
  9. How can I get LastPass to auto logout when I close my browser, or when I am idle?
  10. If someone steals my LastPass master password, then can't they steal my identity?
  11. How does LastPass securely identify a trusted computer?
  12. How are bookmarklets secure?
  13. What is a YubiKey and how do I use it?
  14. How do I use LastPass Sesame?
  15. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  16. How do I use LastPass with Windows biometric framework (WBF)?
  17. Why doesn’t LastPass recognize my fingerprint reader?
  18. What is the security email address?
  19. What encryption is being used?
  20. How do I view the history of IPs accessing my account?
  21. How does a YubiKey protect my LastPass account?
  22. How do I view a history of usernames and/or passwords for a site?
  23. How many YubiKeys can I use with one account?
  24. How is updating my Master Password secure?
  25. My email address for LastPass is old or invalid - how to I re-enable my account?
  26. How do I thwart keyloggers using LastPass?
  27. Do you use a salted hash for logging in?
  28. What are phishing scams and what steps can I take to protect myself against them?
  29. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  30. Can another browser extension or password manager capture data from LastPass?
  31. My Local Vault is not showing a secure connection icon in the URL bar. Is my connection secure?
  32. What personal information is used for the credit monitoring alerts? Is it safe?
  33. Why is LastPass issuing requests to my server?
  34. Why am I getting a notification from LastPass Sentry Alert?
  35. Can LastPass automatically change my weak/old passwords for me?
  36. Help! I think my account has been hacked!
  37. I have a charge on my credit card for your product, but I don't use it! How can I get my money back?
  38. I know my master password, but it doesn't work!
  39. LastPass was supposed to send me an email, but it never came. Why?
  40. I'm getting, "You must complete a security check before you are able to login to this site. Please do so, and then submit the form." alert, what is this?
  41. What is LastPass doing in regards to the Heartbleed Bug? Is my information safe?
  42. I'm getting marketing and promotional emails. How can I update my settings so that I don't get these?
  43. How do you handle brute force / dictionary attacks for my LastPass account?
  44. Has LastPass been audited?
  45. How can I inspect the network traffic that goes to LastPass?
  46. Why does the LastPass Heartbleed Checker show a site as insecure while other sites show it as being secure?
  47. How is LastPass secure?
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