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Security FAQs

  1. How do I change my master password?
  2. What happens when LastPass.com is down? Can I still log in?
  3. Does LastPass support two-factor or multifactor authentication?
  4. How do I see if I have duplicate or weak passwords?
  5. What if my laptop or phone is stolen?
  6. How does the YubiKey compare to LastPass Sesame?
  7. After I enable my YubiKey, how do I access my LastPass mobile apps?
  8. If someone malicously put a keystroke recorder on my computer would they be able to see the master password for LastPass when I enter it?
  9. How does LastPass securely identify a trusted computer?
  10. How are bookmarklets secure?
  11. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  12. If someone steals my LastPass master password, then can't they steal my identity?
  13. How do I use LastPass Sesame?
  14. How do I use LastPass with Windows biometric framework (WBF)?
  15. Why doesn’t LastPass recognize my fingerprint reader?
  16. What is a YubiKey and how do I use it?
  17. How do I view the history of IPs accessing my account?
  18. What is the security email address?
  19. How do I view a history of usernames and/or passwords for a site?
  20. How does a YubiKey protect my LastPass account?
  21. How many YubiKeys can I use with one account?
  22. How is updating my Master Password secure?
  23. What encryption is being used?
  24. My email address for LastPass is old or invalid - how to I re-enable my account?
  25. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  26. How can LastPass help me thwart keyloggers when logging in?
  27. Do you use a salted hash for logging in?
  28. What are phishing scams and what steps can I take to protect myself against them?
  29. Can LastPass automatically change my weak/old passwords for me?
  30. Can another browser extension or password manager capture data from LastPass?
  31. My Local Vault is not showing a secure connection icon in the URL bar. Is my connection secure?
  32. What personal information is used for the credit monitoring alerts? Is it safe?
  33. What is LastPass doing in regards to the Heartbleed Bug? Is my information safe?
  34. LastPass was supposed to send me an email, but it never came. Why?
  35. I'm getting, "You must complete a security check before you are able to login to this site. Please do so, and then submit the form." alert, what is this?
  36. Why am I getting a notification from LastPass Sentry Alert?
  37. Help! I think my account has been hacked!
  38. I have a charge on my credit card for your product, but I don't use it! How can I get my money back?
  39. Why does the LastPass Heartbleed Checker show a site as insecure while other sites show it as being secure?
  40. How can I update my settings so that I don't get certain emails from LastPass?
  41. Why is LastPass issuing requests to my server?
  42. I am getting this message: 'LastPass detected a login form that is insecure', why?
  43. How does the fingerprint scanner work with LastPass on the Samsung Galaxy S5?
  44. How is LastPass secure and how does it encrypt/decrypt my data safely?
  45. How do you handle brute force / dictionary attacks for my LastPass account?
  46. How do I share login state between browsers?
  47. How can I inspect the network traffic that goes to LastPass?
  48. Has LastPass been audited?
  49. Why am I always asked to enter my master password on certain actions when I'm already logged in?
  50. The Heartbleed Security Check still says 'Go Update!' even though I have already changed my password. Why?
  51. LastPass says I cannot login from a country. How do unlock a country?
  52. LastPass stays logged in even when I close my browser or restart my computer! How do I prevent this!
  53. Is there a limit for character length of the Master Password?
  54. Should I be concerned about reports that my master password can be stolen?
  55. How can I kill all logins for other computers/devices/sessions that I may be logged into?
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