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Billing FAQs

  1. Do I currently have a Premium account? How can I check the expiration date?
  2. Where do I purchase the YubiKey + LastPass Premium bundle?
  3. My LastPass mobile app says I'm not Premium - how do I resolve this?
  4. How can I cancel or refund my Premium subscription for LastPass or Premium Credit Monitoring?
  5. How do I upgrade to the LastPass + Xmarks Premium package?
  6. How much does the LastPass + Xmarks Premium bundle cost?
  7. How do I purchase or renew LastPass Enterprise?
  8. Why is LastPass mostly free?
  9. When I try to upgrade I get an error that the page can't be loaded. How do I fix this?
  10. I ordered the Yubikey and LastPass Premium bundle from Yubico, but did not receive my LastPass Premium, where is it?
  11. Where can I get a receipt for my LastPass Premium or Enterprise purchase?
  12. How does LastPass make money?
  13. Why does LastPass require a Premium charge for the mobile apps?
  14. How much does LastPass Premium cost?
  15. I have a charge on my credit card for your product, but I don't use it! How can I get my money back?
  16. I just purchased Premium through your website and I am seeing an additional $1 charge, what is this?
  17. How can I update my settings so that I don't get certain emails from LastPass?
  18. My credit card was declined on your payments page. Why?
  19. How can I purchase LastPass Premium while in Safari on my iPhone or iPad using a credit card?
  20. I no longer would like to have my LastPass and Xmarks bundled together. How can I only upgrade with one of them?
  21. How can I get a refund for In App purchases through the iOS app?
  22. How do I update my billing information?
  23. Why is PayPal requiring that I add a credit card when purchasing Premium?
  24. How Can I Renew LastPass Premium Membership On Google Play Store or Apple App Store
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Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.

Forums

View your account information and view the status of previously submitted support tickets.

View Tickets

Submit a support ticket and we'll get back to you as soon as we can!

New Ticket

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