Billing FAQs

  1. Do I currently have a Premium account? How can I check the expiration date?
  2. How can I get a refund for my LastPass Premium or Premium Credit Monitoring subscription, or cancel automatic renewal?
  3. My LastPass mobile app says I'm not Premium - how do I resolve this?
  4. Where do I purchase the YubiKey + LastPass Premium bundle?
  5. How much does the LastPass + Xmarks Premium bundle cost?
  6. How do I upgrade to the LastPass + Xmarks Premium package?
  7. Why is LastPass mostly free?
  8. How do I purchase or renew LastPass Enterprise?
  9. How much does LastPass Premium cost?
  10. Where can I get a receipt for my LastPass Premium or Enterprise purchase?
  11. When I try to upgrade I get an error that the page can't be loaded. How do I fix this?
  12. How does LastPass make money?
  13. I ordered the Yubikey and LastPass Premium bundle from Yubico, but did not receive my LastPass Premium, where is it?
  14. I have a charge on my credit card for your product, but I don't use it! How can I get my money back?
  15. I just purchased Premium through your website and I am seeing an additional $1 charge, what is this?
  16. My credit card was declined on your payments page or my renewal failed. Why?
  17. How can I update my settings so that I don't get certain emails from LastPass?
  18. I no longer would like to have my LastPass and Xmarks bundled together. How can I only upgrade with one of them?
  19. How can I purchase LastPass Premium while in Safari on my iPhone or iPad using a credit card?
  20. How do I update my credit card or billing information?
  21. How can I get a refund for In App purchases through the iOS app?
  22. How Can I Renew LastPass Premium Membership On Google Play Store or Apple App Store
  23. Why can't I find the PayPal option anymore?
  24. I purchased LastPass with my credit card, but it is showing it as "Stripe" - is this you?
Still Having Trouble?
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Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
Forums
View your account information and view the status of previously submitted support tickets.
View Tickets
Submit a support ticket and we'll get back to you as soon as we can!
New Ticket

Browse through our FAQs: