We Can Help

You might also find your answer in the LastPass Enterprise Manual.

Shared Folders FAQs

  1. How can I link my Personal personal account to my Enterprise account?
  2. Can I share application logins from LastPass for Applications in my Shared Folders?
  3. How do I manage or restrict user access to a Shared Folder?
  4. Why don't the sites in my Shared Folder work?
  5. Are Sharing and Shared Folders secure? How does the encryption work?
  6. How do I share Folders?
  7. What is a Shared Folder?
  8. Who can create a Shared Folder?
  9. Why don't some of the sites in my linked personal account folder work?
  10. How do I share a Secure Note in a Shared Folder?
  11. How do I move a non-shared folder into a Shared Folder?
  12. How do you move sites from one folder to another folder?
  13. I created a Shared Folder, but no one I added can see it, what's wrong?
  14. I can't see Shared Folders in my Online Vault, where are they?
  15. I added a user to a group that was assigned to a Shared Folder, but the user cannot see the Shared Folder?
  16. Why can't I individually share a site in a Shared Folder?
  17. Can I add groups to Shared Folders?
  18. Can I add a site to multiple Shared Folders?
  19. I get an error when trying to Share with another user. How do I create a Sharing Key?
  20. Can a user be added more than once to a Shared Folder?
  21. I am getting the error message 'ERROR - Could not decrypt your private key'. What does this mean?
  22. I have many shared folders with lots of data. This is slowing my Vault down, what can I do?
  23. LastPass emailed users when a user was disabled or removed from the company. How do I prevent this?
  24. Why am I getting an 'Unable to add user to group' error even though I am an Admin to the Enterprise?
  25. I am an Admin for the LastPass Enterprise account, but do not have access to a Shared Folder, why is this?
  26. Can I add a sub-folder to a Shared Folder?
Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.

Forums

View your account information and view the status of previously submitted support tickets.

View Tickets

Submit a support ticket and we'll get back to you as soon as we can!

New Ticket

Enter a few words explaining what you need help with

Please type your question in English

Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.

Forums

View your account information and view the status of previously submitted support tickets.

View Tickets

Submit a support ticket and we'll get back to you as soon as we can!

New Ticket

Browse through our FAQs: