You might also find your answer in the LastPass Enterprise Manual.

Shared Folders FAQs

  1. How can I link my Personal personal account to my Enterprise account?
  2. Can I share application logins from LastPass for Applications in my Shared Folders?
  3. How do I manage or restrict user access to a Shared Folder?
  4. Why don't the sites in my Shared Folder work?
  5. Are Sharing and Shared Folders secure? How does the encryption work?
  6. How do you move (multiple) sites from one folder to another folder?
  7. How do I share Folders?
  8. What is a Shared Folder?
  9. Why don't some of the sites in my linked personal account folder work?
  10. Who can create a Shared Folder?
  11. How do I move folders (shared or standard) or subfolders into other folders?
  12. How do I share a Secure Note in a Shared Folder?
  13. I created a Shared Folder, but no one I added can see it, what's wrong?
  14. I can't see Shared Folders in my Online Vault, where are they?
  15. I get an error when trying to Share with another user. How do I create a Sharing Key?
  16. Why can't I individually share a site in a Shared Folder?
  17. I added a user to a group that was assigned to a Shared Folder, but the user cannot see the Shared Folder?
  18. Can I add groups to Shared Folders?
  19. Can I add a site to multiple Shared Folders?
  20. Can a user be added more than once to a Shared Folder?
  21. I am getting the error message 'ERROR - Could not decrypt your private key'. What does this mean?
  22. I have many shared folders with lots of data. This is slowing my Vault down, what can I do?
  23. LastPass emailed users when a user was disabled or removed from the company. How do I prevent this?
  24. Why am I getting an 'Unable to add user to group' error even though I am an Admin to the Enterprise?
  25. Can I add a sub-folder to a Shared Folder?
  26. I am an Admin for the LastPass Enterprise account, but do not have access to a Shared Folder, why is this?
  27. What is the different between and Enterprise Admin and Super Admin?
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Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
Forums
View your account information and view the status of previously submitted support tickets.
View Tickets
Submit a support ticket and we'll get back to you as soon as we can!
New Ticket

Browse through our FAQs: