Windows Universal Installer FAQs

  1. The LastPass Icon does not appear in my browser, how do I enable it?
  2. How do I change my master password?
  3. Can I log in to multiple LastPass accounts on the same computer at the same time?
  4. How do I delete my LastPass account?
  5. How can I get LastPass to auto logout when I close my browser, when I am idle, or when the computer turns off?
  6. I'm being logged off after closing my browser, how do I stay logged in between browser sessions?
  7. How do I change my email for my LastPass account?
  8. How can I get a refund for my LastPass Premium or Premium Credit Monitoring subscription, or cancel automatic renewal?
  9. Does LastPass work in Windows 8 modern UI ("metro") and Windows RT?
  10. I don't see my previous password manager listed under the import options. Is it possible for me to import my data?
  11. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  12. LastPass logs off almost immediately after I login?
  13. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  14. The steps for account recovery failed for me, now what?
  15. I need help! How do I open a support ticket?
  16. Why am I getting LASTPASS SECURITY WARNING message when visiting some websites?
  17. When registering for forums, I see this error: One or more of the fields entered was marked as spam.
  18. When will LastPass be translated to my language?
  19. I have a page that has a multiple fields or a multiple-page login system. How can I use LastPass?
  20. Is there a user manual that I can read to learn all about LastPass?
  21. Can another browser extension or password manager capture data from LastPass?
  22. How can I switch between LastPass servers (LastPass.com and LastPass.eu) ?
  23. I'm new to the program. How do I get started with using LastPass?
  24. How can I get LastPass to stop automatically running the installer on start up?
  25. How do I download LastPass Premium on my computer?
  26. My Local Vault is not showing a secure connection icon in the URL bar. Is my connection secure?
  27. Why is my extensions being removed from my browser?
  28. When I run a security check, it does not check my shared items or shared folders. Is this expected?
  29. I have a charge on my credit card for your product, but I don't use it! How can I get my money back?
  30. How can I update my settings so that I don't get certain emails from LastPass?
  31. Why do I see 'LastPass could not write to your hard drive' or the error 'BIN_IE_EXTRACT'?
  32. How do I share login state between browsers?
  33. Where can I find the latest updates and changes to LastPass?
  34. How To Have LastPass Autofill On 2-Login Pages On Google
  35. Why do I see the error message "We failed to create the directory you specified" while installing LastPass?
  36. How can I toggle the different kinds of vault display options in LastPass 4.0 ?
  37. I'm trying to share a site/note with a friend. Do they need a LastPass account?
  38. Where can I find the MD5 or SHA1 checksum code?
  39. Why do I have to either create an account or log in when running the Universal Installer?
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Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
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View your account information and view the status of previously submitted support tickets.
View Tickets
Submit a support ticket and we'll get back to you as soon as we can!
New Ticket

Browse through our FAQs: