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Windows Universal Installer FAQs

  1. The LastPass Icon does not appear in my browser, how do I enable it?
  2. How do I change my master password?
  3. My partner wants to start using LastPass, but we share computers. How do we get started?
  4. Should I run the 32bit or the 64bit Windows Installer?
  5. How do I delete my LastPass account?
  6. I'm being logged off after closing my browser, how do I stay logged in between browser sessions?
  7. How can I get LastPass to auto logout when I close my browser, or when I am idle?
  8. Does LastPass work in Windows 8 modern UI ("metro") and Windows RT?
  9. How do I change my email for my LastPass account?
  10. How can I cancel or refund my Premium subscription for LastPass or Premium Credit Monitoring?
  11. I don't see my previous password manager listed under the import options. Is it possible for me to import my data?
  12. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  13. How do I delete my account and start over? Can I use my same email address?
  14. I keep seeing "An updated LastPass toolbar is available..." in IE, how do I make it go away?
  15. LastPass says it cannot write to a directory - how do I install?
  16. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  17. LastPass logs off almost immediately after I login?
  18. When registering for forums, I see this error: One or more of the fields entered was marked as spam.
  19. When will LastPass be translated to my language?
  20. Why am I getting LASTPASS SECURITY WARNING message when visiting some websites?
  21. The steps for account recovery failed for me, now what?
  22. Can another browser extension or password manager capture data from LastPass?
  23. I have a page that has a multiple-page login system. How can I use LastPass?
  24. I need help! How do I open a support ticket?
  25. Is there a user manual that I can read to learn all about LastPass?
  26. My Local Vault is not showing a secure connection icon in the URL bar. Is my connection secure?
  27. I'm new to the program. How do I get started with using LastPass?
  28. How can I switch between LastPass servers (LastPass.com and LastPass.eu) ?
  29. How do I download LastPass Premium on my computer?
  30. When I run a security check, it does not check my shared items or shared folders. Is this expected?
  31. Why is my extensions being removed from my browser?
  32. I have a charge on my credit card for your product, but I don't use it! How can I get my money back?
  33. Why does the LastPass Heartbleed Checker show a site as insecure while other sites show it as being secure?
  34. How do I resolve the "memory check failed" error message I'm seeing?
  35. How can I update my settings so that I don't get certain emails from LastPass?
  36. Is there any risk or disadvantage to changing the location for the LastPass install files?
  37. How can I get LastPass to stop automatically running the installer on start up?
  38. Why do I see 'LastPass could not write to your hard drive' ?
  39. What are identities?
  40. How do I share login state between browsers?
  41. Where can I find the latest updates and changes to LastPass?
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Still Having Trouble?
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