Android FAQs

  1. How do Bookmarklets work?
  2. How do I delete my LastPass account?
  3. What if my laptop or phone is stolen?
  4. How do I use LastPass to login to my applications on my Android?
  5. How do I enable Yubikey authentication for my mobile device?
  6. How do I use the LastPass input method?
  7. Why does the LastPass app need special permissions to run on my phone?
  8. My LastPass mobile app says I'm not Premium - how do I resolve this?
  9. How are bookmarklets secure?
  10. How much does LastPass Premium cost?
  11. How do I upgrade to the LastPass + Xmarks Premium package?
  12. Can I login without Internet access on my mobile device?
  13. The steps for account recovery failed for me, now what?
  14. What is the "Enable Logging" option in my LastPass Android app settings?
  15. Google Authenticator does not work on my Android, how do I fix it?
  16. I need help! How do I open a support ticket?
  17. Do you have an application for the Android?
  18. What does clearing LastPass' Local Cache do?
  19. How do I turn off automatic updates for LastPass?
  20. What are these entries in my Vault called 'Generated'?
  21. How does the fingerprint scanner work with LastPass on the Samsung Galaxy S5?
  22. Is there a user manual that I can read to learn all about LastPass?
  23. The Android App Fill triggered my device's Talkback feature. Why?
  24. How do I download LastPass Premium on my computer?
  25. Can I use YubiKey NEO with the Dolphin addon?
  26. The LastPass Input Method for Android is not finding my matching site?
  27. Mobile Device UUIDs seem random, I can't tell which UUID belongs to which device. Why is that?
  28. What is "Check Session When App Is Activate" in my Android App settings?
  29. Why am I getting the error "Request Failed. Check your internet connection as well as date and time." on my Android when my date and time is correct?
  30. What is "Log out when app is idle" in my Android app settings?
  31. The LastPass pop up says 'No Matching Sites!' or 'No Sites Matched' and does not autofill an app, even though I enabled Fill into Apps for Anrdroid.
  32. Some of my apps are crashing with the Android App Fill function enabled. What do I do?
  33. What version of Android is required for LastPass App fill feature?
  34. I'm seeing 'Fill With LastPass' pop up on my phone, what is this?
  35. When I visit certain https sites from the LastPass browser on Android 4.3, LastPass crashes!
  36. I am trying to fill an app on Android but the dialog only offers 'Copy Password' and 'Copy Username' options.
  37. I am seeing error: "Failed. Check your Internet Connection as well as the date and time on your device." when I attempt to create a Secure Note offline.
  38. The Android App Fill disables my stock Samsung keyboard option to switch between languages, why?
  39. Where can I find the latest updates and changes to LastPass?
  40. Why don't you offer certificate revocation in your Android browser?
  41. How Can I Disable LastPass Fill Helper in LastPass Android app?
  42. I see a black screen when launching LastPass app
  43. I cannot enable LastPass Accessibility Services on Android, why?
  44. LastPass Disables "Require Pin/Password At Boot" On My Device When I Enable LastPass Accessibility Service
  45. How can I redeem LastPass Premium offer through a purchase of Samsung Galaxy S6 / S6-Edge?
  46. Why doesn't the LastPass lock screen rotate orientation on Android devices?
  47. My Accessibility service on my Android keeps getting disabled. Why?
  48. How do I enable "Draw over other apps permission for Lastpass" on Android?
  49. Why does LastPass Android App Request Usage Access?
  50. LastPass keyboard does not offer autofill options in Android 5.1+
  51. Why does LastPass notification icon appear in white on Android?
  52. LastPass does not autofill on Opera since the browser update. What should I do?
  53. Does LastPass mobile app work with fingerprint reader on my Android device? How do I enable it?
  54. App fill is not working on my LG G4 Android 6.0
  55. How can I launch my sites to another browser on my mobile device?
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Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
Forums
View your account information and view the status of previously submitted support tickets.
View Tickets
Submit a support ticket and we'll get back to you as soon as we can!
New Ticket

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