We Can Help

Android FAQs

  1. How do Bookmarklets work?
  2. How do I delete my LastPass account?
  3. What if my laptop or phone is stolen?
  4. After I enable my YubiKey, how do I access my LastPass mobile apps?
  5. How do I use the LastPass input method?
  6. Why does the LastPass app need special permissions to run on my phone?
  7. How do I use LastPass to login to my applications on my Android?
  8. My LastPass mobile app says I'm not Premium - how do I resolve this?
  9. How are bookmarklets secure?
  10. How do I upgrade to the LastPass + Xmarks Premium package?
  11. Can I login without Internet access on my mobile device?
  12. What does the 'Force Local Login' option do?
  13. What is the "Enable Logging" option in my LastPass Android app settings?
  14. Do you have an application for the Android?
  15. What is the "Enable Fast Decryption" option in my LastPass Android app settings?
  16. What is the "Enable Background" option in my LastPass Android app settings?
  17. My computer or mobile device was stolen, what should I do?
  18. Why does LastPass require a Premium charge for the mobile apps?
  19. Google Authenticator does not work on my Android, how do I fix it?
  20. Is LastPass Wallet coming to Android?
  21. How much does LastPass Premium cost?
  22. The steps for account recovery failed for me, now what?
  23. I need help! How do I open a support ticket?
  24. What are these entries in my Vault called 'Generated Password for...'?
  25. Is there a user manual that I can read to learn all about LastPass?
  26. Can I use YubiKey NEO with the Dolphin addon?
  27. What does clearing LastPass' Local Cache do?
  28. The Android App Fill triggered my device's Talkback feature. Why?
  29. What is LastPass doing in regards to the Heartbleed Bug? Is my information safe?
  30. The LastPass Input Method for Android is not finding my matching site?
  31. How do I download LastPass Premium on my computer?
  32. How do I turn off automatic updates for LastPass?
  33. What is "Check Login on Activate" in my Android App settings?
  34. What is "Logoff Background Minutes" in my Android app settings?
  35. When downloading the app my device states LastPass isn't compatible?
  36. The LastPass pop up says 'No Matching Sites!' or 'No Sites Matched' and does not autofill an app, even though I enabled Fill into Apps for Anrdroid.
  37. Mobile Device UUIDs seem random, I can't tell which UUID belongs to which device. Why is that?
  38. Some of my apps are crashing with the Android App Fill function enabled. What do I do?
  39. I'm seeing 'Fill With LastPass' pop up on my phone, what is this?
  40. What version of Android is required for LastPass App fill feature?
  41. When I visit certain https sites from the LastPass browser on Android 4.3, LastPass crashes!
  42. My Android app keeps crashing on my Kindle Fire!
  43. How does the fingerprint scanner work with LastPass on the Samsung Galaxy S5?
  44. Why am I getting the error "Request Failed. Check your internet connection as well as date and time." on my Android when my date and time is correct?
  45. The Android App fill window does not show unless I explicitly re-open the LastPass app, why?
  46. I am trying to fill an app on Android but the dialog only offers 'Copy Password' and 'Copy Username' options.
  47. The Android App Fill disables my stock Samsung keyboard option to switch between languages, why?
  48. I am seeing error: "Failed. Check your Internet Connection as well as the date and time on your device." when I attempt to create a Secure Note offline.
  49. Why don't you offer certificate revocation in your Android browser?
  50. Where can I find the latest updates and changes to LastPass?
  51. How Can I Disable LastPass Fill Helper in LastPass Android app?
  52. I see a black screen when launching LastPass app
  53. I cannot enable LastPass Accessibility Services on Android, why?
  54. LastPass menu shows white letter font on light white grey background when tapping soft menu button
  55. LastPass Disables "Require Pin At Boot" On My Device When I Enable LastPass Accessibility Service
  56. Why doesn't the LastPass lock screen rotate orientation on Android devices?
  57. How Can I Redeem LastPass Premium Offer Through A Purchase Of Samsung Galaxy S6?
Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.

Forums

View your account information and view the status of previously submitted support tickets.

View Tickets

Submit a support ticket and we'll get back to you as soon as we can!

New Ticket

Enter a few words explaining what you need help with

Please type your question in English

Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.

Forums

View your account information and view the status of previously submitted support tickets.

View Tickets

Submit a support ticket and we'll get back to you as soon as we can!

New Ticket

Browse through our FAQs: