LastPass for Teams FAQs

  1. How do I delete my LastPass account?
  2. Does LastPass support two-factor or multifactor authentication?
  3. I've made a change to my Vault or shared data. How can I make those changes show up on other devices, browsers, or users?
  4. How do I manage or restrict user access to a Shared Folder?
  5. How can I link my personal account to my Enterprise or Teams account?
  6. How do you move (multiple) sites from one folder to another folder?
  7. How do I set up SuperAdmin Password Reset policy and reset master password for a user?
  8. I need help! How do I open a support ticket?
  9. How do I share Folders?
  10. Where can I get a receipt for my LastPass Premium, Family, Teams or Enterprise purchase?
  11. How do I purchase or renew LastPass Enterprise/Teams?
  12. When I Accept a share, I get the message, "Sorry, your share data could not be decrypted. Please try again later." How do I fix this?
  13. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  14. Why don't the sites in my Shared Folder work?
  15. Where can I find the latest updates and changes to LastPass?
  16. I am getting the error message 'ERROR - No private key. Cannot decrypt pending shares'. What does this mean?
  17. Are Sharing and Shared Folders secure? How does the encryption work?
  18. I can't see Shared Folders in my Online Vault, where are they?
  19. Why don't some of the sites in my linked personal account folder work?
  20. What is a Shared Folder?
  21. Do you have discounts for non-profit organizations?
  22. What are shared folders? And how do I use them?
  23. What are Policies?
  24. Who can create a Shared Folder?
  25. What kind of Policies are available?
  26. What is the Shared Folder Report?
  27. How do I create and manage Policies?
  28. My SuperAdmin password policy and SuperAdmin shared folder policy don't work!
  29. What is reporting?
  30. What is Login Reporting?
  31. How do I unshare or revoke a shared item?
  32. What happens if I lock myself out of my Enterprise/Teams using policies I've created?
  33. What if I initially order a few licenses, but want to purchase more later?
  34. How do I start an Enterprise or Teams Trial?
  35. I signed up for Enterprise or Teams or Families on accident or no longer wish to be in Enterprise/Teams. How do I downgrade?
  36. What is the difference between Exclusive and Inclusive for policies?
  37. I have many shared folders with lots of data. This is slowing my Vault down, what can I do?
  38. Allow or Disallow Remember Password policy is set to disallow but users can still check the 'remember password' box.
  39. I am using a virtual environment and my local vault appears blank
  40. Should I be concerned about reports that my master password can be stolen?
  41. I started an Enterprise or Teams with my personal account instead of my work account, how can I fix this?
  42. I see "A require file is corrupt" message when logging into LastPass in Windows Server
  43. Why can't I see sites from within a Shared Folder in an Identity?
  44. How can I toggle the different kinds of vault display options in LastPass 4.0 ?
  45. How can I hide a Shared Folder?
  46. I need to purchase/renew LastPass Enterprise/Teams. How to update the number of licenses?
  47. Cloning Secure Notes
  48. How do I add/remove an Admin to our Enterprise or Teams account?
  49. What is the cost of adding a new user to my Enterprise or Teams? How does license expiration work?
  50. About the LogMeIn and GoTo Merger
  51. Why does my second purchase cost more than my first one?
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Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
Forums
View your account information and view the status of previously submitted support tickets.
View Tickets
Submit a support ticket and we'll get back to you as soon as we can!
New Ticket

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