We Can Help

Chrome FAQs

  1. How do I prevent LastPass from filling erroneous form fields?
  2. The LastPass Icon does not appear in my browser, how do I enable it?
  3. I forgot my Master Password or it's not working, how do I recover access to my account?
  4. Where is my data stored on my computer?
  5. LastPass won't save or autofill my data for a particular site - is there a workaround?
  6. Does LastPass work with basic authentication sites?
  7. How do I change my master password?
  8. How do I export my usernames and passwords?
  9. I keep receiving an error message: 'An error occurred while attempting to contact the server. Please check your internet connection.' How do I resolve this issue?
  10. What happens when LastPass.com is down? Can I still log in?
  11. My partner wants to start using LastPass, but we share computers. How do we get started?
  12. How do I add a site with login steps on more than one page?
  13. Do I have the binary plugin installed?
  14. How do I uninstall LastPass from my computer/mobile device?
  15. How do I delete my LastPass account?
  16. I deleted a site / secure note / folder by accident - where can I find it?
  17. I'm being logged off after closing my browser, how do I stay logged in between browser sessions?
  18. Some or all of my sites are gone! How do I get them back?
  19. How can I get LastPass to auto logout when I close my browser, when I am idle, or when the computer turns off?
  20. How do I edit a folder or group in my Vault (rename, delete, subfolder, etc)?
  21. I've made a change on one computer/device, how can I make changes show up immediately on other computers/devices?
  22. How can I check the version of my LastPass plugin?
  23. Does LastPass work in Windows 8 modern UI ("metro") and Windows RT?
  24. How do I import from Norton Identity Safe?
  25. I see the error "Attempted to downgrade extension" when installing in Chrome - how do I fix this?
  26. How do I set two site domains as equivalent?
  27. Does LastPass recognize different subdomains?
  28. I use the same sites every day - how do I automate logging into them?
  29. Why aren’t my favicons appearing correctly?
  30. I don't see my previous password manager listed under the import options. Is it possible for me to import my data?
  31. How do I add sites to LastPass?
  32. How do I delete my account and start over? Can I use my same email address?
  33. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  34. How to enable cookies in your browser for LastPass.
  35. What does binary support for extensions mean?
  36. Can I select a default login to be offered for sites with multiple logins saved?
  37. How do I add a Folder to my vault?
  38. When I Accept a share, I get the message, "Sorry, your share data could not be decrypted. Please try again later." How do I fix this?
  39. Why do I randomly get logged out of my LastPass session?
  40. How do I change the default language?
  41. How long does it take for a shared item to appear in the other user's vault?
  42. Will LastPass log me out of websites when I close my browsing tab or browser?
  43. Why do I get logged out of LastPass when I close my browser despite my preferences?
  44. What does my website need to be able to work with LastPass?
  45. I have duplicate entries in my Local Vault and some items have disappeared? What is wrong?
  46. I installed LastPass v. 3.0+, but I don't see the option to Import Wi-Fi passwords, where is it?
  47. Can I merge two LastPass accounts?
  48. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  49. My computer or mobile device was stolen, what should I do?
  50. LastPass logs off almost immediately after I login?
  51. When registering for forums, I see this error: One or more of the fields entered was marked as spam.
  52. How do I delete a folder or site from my Vault?
  53. I see an CRX_FILE_NOT_READABLE error when installing in Chrome, how do I resolve it?
  54. Why am I getting LASTPASS SECURITY WARNING message when visiting some websites?
  55. Can LastPass automatically change my weak/old passwords for me?
  56. The steps for account recovery failed for me, now what?
  57. LastPass will not install in Chrome - "Apps, extensions, and user scripts cannot be added from this website"
  58. How large can file attachments be?
  59. I have a page that has a multiple-page login system. How can I use LastPass?
  60. I need help! How do I open a support ticket?
  61. Can another browser extension or password manager capture data from LastPass?
  62. How do you move (multiple) sites from one folder to another folder?
  63. How do I disable/re-enable my browser password manager?
  64. What are these entries in my Vault called 'Generated Password for...'?
  65. Is there a user manual that I can read to learn all about LastPass?
  66. How do I install the binary component in Chrome version 32+ with the new Chrome permissions restrictions?
  67. "Automatically logoff on browser close" is not respected in Chrome.
  68. I am not able to set my computer as trusted using Linux OS with my multifactor.
  69. I have set a site as Never Autofill or Never Autologin, but LastPass is still filling/logging in. Why?
  70. What does clearing LastPass' Local Cache do?
  71. I'm new to the program. How do I get started with using LastPass?
  72. I'm getting a message in Chrome, "LastPass has requested additional permissions". What is this?
  73. How can I switch between LastPass servers (LastPass.com and LastPass.eu) ?
  74. What is LastPass doing in regards to the Heartbleed Bug? Is my information safe?
  75. Why am I getting this error message, "populate_error:RangeError: Maximum call stack size exceeded"?
  76. What is 'Allow access to file URLs' in Chrome?
  77. After upgrading to OS X 10.9 the LastPass extension in Chrome fails to function. Is this known?
  78. How can I login to multiple Gmail accounts on the same browser with LastPass?
  79. How do I download LastPass Premium on my computer?
  80. How do I turn off automatic updates for LastPass?
  81. How do I remove duplicate entries from the Vault?
  82. When I run a security check, it does not check my shared items or shared folders. Is this expected?
  83. I'm getting, "You must complete a security check before you are able to login to this site. Please do so, and then submit the form." alert, what is this?
  84. Why is my extensions being removed from my browser?
  85. I have multiple logins for the same site, how does LastPass determine which to fill?
  86. I'm seeing, "Your sessions has expired. Please relogin" - Why?
  87. What does the number in the Lastpass Icon mean? How do I disable the numbers in the Icon?
  88. Why is the version in the Mozilla add-on store out of date?
  89. LastPass is disappearing from Chrome when it updates to version 25?
  90. Why don't I have the LastPass Encrypted File option when I try to export?
  91. I deleted a site from 'Favorites' why is it missing from my whole Vault?
  92. LastPass is failing to load in Chrome since it updated?
  93. I am getting a "A consistency check failed while loading your sites. Please relogin" error.
  94. When installing in Chrome, I see: Extensions, apps, and user scripts can only be added from the Chrome Web Store.
  95. Why does the LastPass Heartbleed Checker show a site as insecure while other sites show it as being secure?
  96. Why are my sites not launching from the Vault?
  97. I closed Chrome and now it won't reopen. Only ending the task via Task Manager works!
  98. LastPass isn't working with Rockmelt?
  99. I am getting this message: 'LastPass detected a login form that is insecure', why?
  100. LastPass does not install in Chrome. It says 'Apps, extensions and user scripts cannot be added from this Website' or asks me to downgrade. How do I install?
  101. Chromium 29 does not work in Linux and will not autofill my passwords. Is this a known issue?
  102. Automatically logoff when idle is enabled but is not logging me off?
  103. Why can't I search within Secure Notes and Site notes?
  104. What commands are available for Omnibox support in Chrome?
  105. How do I share login state between browsers?
  106. Some Chrome extensions have permission to 'access data on all websites'. Is the LastPass Vault safe?
  107. I'm launching a site from my Vault but LastPass is not autofilling. Why?
  108. Where can I find the latest updates and changes to LastPass?
  109. How do I enable Master Password Reprompt to protect my logins?
  110. Why doesn't the Vault open within the incognito window?
  111. Will LastPass fill in mobile Chrome for iOS?
  112. Clicking on the LastPass extension says 'Webpage Not Found' in Chrome.
  113. Mavericks crashes with LastPass in Chrome on a DisplayLink USB display.
  114. What sites are supported by the Auto-Password Change feature?
  115. I am using a virtual environment and my local vault appears blank
  116. Error message: We're sorry. We were not able to change your password automatically. Your password was not changed.
  117. Error Message: Unable to proceed, the website does not allow automated password change.
  118. Error Message: Timed out waiting for the page to load. Retry?
  119. I manually removed the Lastpass extension from Chrome and now I cannot re-install normally, what can I do?
  120. Why does the Master Password field input extra characters I login?
  121. Vangaurd.com is not autofilling, how can I get it to Autofill?
  122. Why can't I see sites from within a Shared Folder in an Identity?
  123. Some sites on Chrome mobile (iOS) are not autofilling.
Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.

Forums

View your account information and view the status of previously submitted support tickets.

View Tickets

Submit a support ticket and we'll get back to you as soon as we can!

New Ticket

Enter a few words explaining what you need help with

Please type your question in English

Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.

Forums

View your account information and view the status of previously submitted support tickets.

View Tickets

Submit a support ticket and we'll get back to you as soon as we can!

New Ticket

Browse through our FAQs: