Chrome FAQs

  1. How do I prevent LastPass from filling erroneous form fields?
  2. The LastPass Icon does not appear in my browser, how do I enable it?
  3. I forgot my Master Password or it's not working, how do I recover access to my account?
  4. Where is my data stored on my computer?
  5. LastPass won't save or autofill my data for a particular site - is there a workaround?
  6. Does LastPass work with basic authentication sites?
  7. How do I change my master password?
  8. How do I export my LastPass data?
  9. I keep receiving an error message: 'An error occurred while attempting to contact the server. Please check your internet connection.' How do I resolve this issue?
  10. What happens when is down? Can I still log in?
  11. My partner wants to start using LastPass, but we share computers. How do we get started?
  12. Do I have the binary plugin installed?
  13. How do I uninstall LastPass from my computer/mobile device?
  14. How do I delete my LastPass account?
  15. I deleted a site / secure note / folder by accident - where can I find it?
  16. How can I get LastPass to auto logout when I close my browser, when I am idle, or when the computer turns off?
  17. How do I edit a folder or group in my Vault (rename, delete, subfolder, etc)?
  18. Some or all of my sites are gone! How do I get them back?
  19. I'm being logged off after closing my browser, how do I stay logged in between browser sessions?
  20. How to enable cookies in your browser for LastPass.
  21. How do I set two site domains as equivalent?
  22. I've made a change on one computer/device, how can I make changes show up immediately on other computers/devices?
  23. How can I check the version of my LastPass plugin?
  24. Does LastPass recognize different subdomains?
  25. Does LastPass work in Windows 8 modern UI ("metro") and Windows RT?
  26. How do I import from Norton Identity Safe?
  27. I see the error "Attempted to downgrade extension" when installing in Chrome - how do I fix this?
  28. How do I install the binary component in Chrome version 32+ with the new Chrome permissions restrictions?
  29. I use the same sites every day - how do I automate logging into them?
  30. Why aren’t my favicons appearing correctly?
  31. Can I select a default login to be offered for sites with multiple logins saved?
  32. I don't see my previous password manager listed under the import options. Is it possible for me to import my data?
  33. What does binary support for extensions mean?
  34. How do I add sites to LastPass?
  35. Why do I randomly get logged out of my LastPass session?
  36. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  37. When I Accept a share, I get the message, "Sorry, your share data could not be decrypted. Please try again later." How do I fix this?
  38. How do I add a Folder to my vault?
  39. How do I change the default language?
  40. How do I delete a folder or site from my Vault?
  41. How long does it take for a shared item to appear in the other user's vault?
  42. Can I merge two LastPass accounts?
  43. Will LastPass log me out of websites when I close my browsing tab or browser?
  44. What does my website need to be able to work with LastPass?
  45. Why do I get logged out of LastPass when I close my browser despite my preferences?
  46. I have duplicate entries in my Local Vault and some items have disappeared? What is wrong?
  47. How do I disable/re-enable my browser password manager?
  48. How do you move (multiple) sites from one folder to another folder?
  49. LastPass logs off almost immediately after I login?
  50. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  51. LastPass will not install in Chrome - "Apps, extensions, and user scripts cannot be added from this website"
  52. Can LastPass automatically change my weak/old passwords for me?
  53. The steps for account recovery failed for me, now what?
  54. Why am I getting LASTPASS SECURITY WARNING message when visiting some websites?
  55. When registering for forums, I see this error: One or more of the fields entered was marked as spam.
  56. I need help! How do I open a support ticket?
  57. I see an CRX_FILE_NOT_READABLE error when installing in Chrome, how do I resolve it?
  58. "Automatically logoff on browser close" is not respected in Chrome.
  59. How do I remove duplicate entries from the Vault?
  60. I have set a site as Never Autofill or Never Autologin, but LastPass is still filling/logging in. Why?
  61. I have a page that has a multiple-page login system. How can I use LastPass?
  62. How large can a file attachment be for a Secure Note?
  63. Can another browser extension or password manager capture data from LastPass?
  64. What are these entries in my Vault called 'Generated Password for...'?
  65. What is 'Allow access to file URLs' in Chrome?
  66. What does clearing LastPass' Local Cache do?
  67. Is there a user manual that I can read to learn all about LastPass?
  68. How can I login to multiple Gmail accounts on the same browser with LastPass?
  69. I'm seeing, "Your sessions has expired. Please relogin" - Why?
  70. How can I switch between LastPass servers ( and ?
  71. I am not able to set my computer as trusted using Linux OS with my multifactor.
  72. I'm new to the program. How do I get started with using LastPass?
  73. How do I turn off automatic updates for LastPass?
  74. LastPass is disappearing from Chrome when it updates to version 25?
  75. Why am I getting this error message, "populate_error:RangeError: Maximum call stack size exceeded"?
  76. How do I download LastPass Premium on my computer?
  77. I'm getting, "You must complete a security check before you are able to login to this site. Please do so, and then submit the form." alert, what is this?
  78. What does the number in the Lastpass Icon mean? How do I disable the numbers in the Icon?
  79. When I run a security check, it does not check my shared items or shared folders. Is this expected?
  80. Why don't I have the LastPass Encrypted File option when I try to export?
  81. Why is my extensions being removed from my browser?
  82. I deleted a site from 'Favorites' why is it missing from my whole Vault?
  83. I am getting a "A consistency check failed while loading your sites. Please relogin" error.
  84. I closed Chrome and now it won't reopen. Only ending the task via Task Manager works!
  85. When installing in Chrome, I see: Extensions, apps, and user scripts can only be added from the Chrome Web Store.
  86. Why are my sites not launching from the Vault?
  87. I am getting this message: 'LastPass detected a login form that is insecure', why?
  88. LastPass isn't working with Rockmelt?
  89. Automatically logoff when idle is enabled but is not logging me off?
  90. LastPass does not install in Chrome. It says 'Apps, extensions and user scripts cannot be added from this Website' or asks me to downgrade. How do I install?
  91. Why can't I search within Secure Notes and Site notes?
  92. How do I share login state between browsers?
  93. Some Chrome extensions have permission to 'access data on all websites'. Is the LastPass Vault safe?
  94. What commands are available for Omnibox support in Chrome?
  95. Will LastPass fill in mobile Chrome for iOS?
  96. I'm launching a site from my Vault but LastPass is not autofilling. Why?
  97. How do I enable Master Password Reprompt to protect my logins?
  98. Where can I find the latest updates and changes to LastPass?
  99. Why doesn't the Vault open within the incognito window?
  100. Clicking on the LastPass extension says 'Webpage Not Found' in Chrome.
  101. Error Message: Unable to proceed, the website does not allow automated password change.
  102. What sites are supported by the Auto-Password Change feature?
  103. I am using a virtual environment and my local vault appears blank
  104. Error message: We're sorry. We were not able to change your password automatically. Your password was not changed.
  105. Error Message: Timed out waiting for the page to load. Retry?
  106. I manually removed the Lastpass extension from Chrome and now I cannot re-install normally, what can I do?
  107. Why does the Master Password field input extra characters when I login?
  108. Why can't I see sites from within a Shared Folder in an Identity?
  109. is not autofilling, how can I get it to Autofill?
  110. Some sites on Chrome mobile are not autofilling. Why?
  111. I see "Your connection is not private" or "NET:ERR_CERT_AUTHORITY_INVALID" error message when I try to log in to LastPass on Chrome (Mac).
  112. All of my usernames and passwords have been overwritten with the same data in the LastPass Vault. Why?
  113. Why am I prompted to log in via even if I am already logged in via LastPass extension on Chrome?
  114. Someone may have sent me a phishing email. What email address does LastPass use?
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