Chrome FAQs

  1. How do I prevent LastPass from filling erroneous form fields?
  2. I read that LastPass is vulnerable to phishing attacks - should I be concerned?
  3. The LastPass icon does not appear in my browser, how do I enable it?
  4. I forgot my Master Password or it's not working, how do I recover access to my account?
  5. LastPass won't save or autofill my data for a particular site - is there a workaround?
  6. How do I export my LastPass data?
  7. Where is my data stored on my computer?
  8. I keep receiving an error message: 'An error occurred while attempting to contact the server. Please check your internet connection.' How do I resolve this issue?
  9. Does LastPass work with basic authentication sites?
  10. Do I have the binary plugin installed?
  11. How do I change my master password?
  12. What happens when is down? Can I still log in?
  13. How do I install the binary component on Chrome or Firefox?
  14. How do I delete my LastPass account?
  15. How do I set two site domains as equivalent?
  16. How to enable cookies in your browser for LastPass.
  17. Can I log in to multiple LastPass accounts on the same computer at the same time?
  18. I've made a change to my Vault or shared data. How can I make those changes show up on other devices, browsers, or users?
  19. How do I uninstall LastPass from my computer/mobile device?
  20. LastPass is not autofilling login information. Why?
  21. How do I change my email for my LastPass account?
  22. How can I get LastPass to auto logout when I close my browser, when I am idle, or when the computer turns off?
  23. How can I login to multiple Gmail accounts on the same browser with LastPass?
  24. Some or all of my sites are gone! How do I get them back?
  25. I'm being logged off after closing my browser, how do I stay logged in between browser sessions?
  26. How do I edit a folder or group in my Vault (rename, delete, subfolder, etc)?
  27. I deleted a site / secure note / folder by accident - where can I find it?
  28. Does LastPass recognize different subdomains?
  29. How do I add a Folder to my vault?
  30. How do I disable/re-enable my browser password manager?
  31. How do I delete a folder or site from my Vault?
  32. How do I add sites to LastPass?
  33. Why aren’t my favicons appearing correctly?
  34. Can I select a default login to be offered for sites with multiple logins saved?
  35. How can I check the version of my LastPass plugin?
  36. Can I merge two LastPass accounts?
  37. Can LastPass automatically change my weak/old passwords for me?
  38. The steps for account recovery failed for me, now what?
  39. What does binary support for extensions mean?
  40. How do I remove duplicate entries from the Vault?
  41. Why do I randomly get logged out of my LastPass session?
  42. LastPass will not install in Chrome - "Apps, extensions, and user scripts cannot be added from this website"
  43. I have set a site as Never Autofill or Never Autologin, but LastPass is still filling/logging in. Why?
  44. I use the same sites every day - how do I automate logging into them?
  45. How do you move (multiple) sites from one folder to another folder?
  46. How do I import from Norton Identity Safe?
  47. I need help! How do I open a support ticket?
  48. LastPass logs off almost immediately after I login?
  49. What does clearing LastPass' Local Cache do?
  50. I'm seeing, "Your session has expired. Please relogin" - Why?
  51. Will LastPass fill in mobile Chrome for iOS?
  52. Does LastPass work in Windows 8 modern UI ("metro") and Windows RT?
  53. How long does it take for a shared item to appear in the other user's vault?
  54. I don't see my previous password manager listed under the import options. Is it possible for me to import my data?
  55. How do I change the default language?
  56. Why are my sites not launching from the Vault?
  57. What does my website need to be able to work with LastPass?
  58. I have a page that has a multiple fields or a multiple-page login system. How can I use LastPass?
  59. How do I export my sites or secure notes?
  60. What is 'Allow access to file URLs' in Chrome?
  61. I'm new to the program. How do I get started with using LastPass?
  62. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  63. Error Message: Unable to proceed, the website does not allow automated password change.
  64. "Automatically logoff on browser close" is not respected in Chrome.
  65. Why do I get logged out of LastPass when I close my browser despite my preferences?
  66. What are these entries in my Vault called 'Generated'?
  67. How do I enable Master Password Reprompt to protect my logins?
  68. Is there a user manual that I can read to learn all about LastPass?
  69. Why am I getting LASTPASS SECURITY WARNING message when visiting some websites?
  70. How can I switch between LastPass servers ( and ?
  71. I have duplicate entries in my Local Vault and some items have disappeared? What is wrong?
  72. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  73. Will LastPass log me out of websites when I close my browsing tab or browser?
  74. How do I turn off automatic updates for LastPass?
  75. How do I download LastPass Premium on my computer?
  76. Where can I find the latest updates and changes to LastPass?
  77. How large can a file attachment be for a Secure Note?
  78. I am getting this message: 'LastPass detected a login form that is insecure', why?
  79. Why is my extension being removed from my browser?
  80. How do I share login state between browsers?
  81. When installing in Chrome, I see: Extensions, apps, and user scripts can only be added from the Chrome Web Store.
  82. Why is the version in the Mozilla add-on store out of date?
  83. How do I logoff?
  84. I am getting a "A consistency check failed while loading your sites. Please relogin" error.
  85. Some Chrome extensions have permission to 'access data on all websites'. Is the LastPass Vault safe?
  86. What does the number in the Lastpass Icon mean? How do I disable the numbers in the Icon?
  87. Why don't I have the LastPass Encrypted File option when I try to export?
  88. When registering for forums, I see this error: One or more of the fields entered was marked as spam.
  89. Automatically logoff when idle is enabled but is not logging me off?
  90. I'm getting, "You must complete a security check before you are able to login to this site. Please do so, and then submit the form." alert, what is this?
  91. Can another browser extension or password manager capture data from LastPass?
  92. I closed Chrome and now it won't reopen. Only ending the task via Task Manager works!
  93. I see an CRX_FILE_NOT_READABLE error when installing in Chrome, how do I resolve it?
  94. I deleted a site from 'Favorites' why is it missing from my whole Vault?
  95. I am not able to set my computer as trusted using Linux OS with my multifactor.
  96. How do I unshare or revoke a shared item?
  97. Why am I getting this error message, "populate_error:RangeError: Maximum call stack size exceeded"?
  98. When I run a security check, it does not check my shared items or shared folders. Is this expected?
  99. Why can't I search within Secure Notes and Site notes?
  100. What sites are supported by the Auto-Password Change feature?
  101. LastPass does not install in Chrome. It says 'Apps, extensions and user scripts cannot be added from this Website' or asks me to downgrade. How do I install?
  102. Why doesn't the Vault open within the incognito window?
  103. Error message: We're sorry. We were not able to change your password automatically. Your password was not changed.
  104. What commands are available for Omnibox support in Chrome?
  105. All of my usernames and passwords have been overwritten with the same data in the LastPass Vault. Why?
  106. Clicking on the LastPass extension says 'Webpage Not Found' in Chrome.
  107. I manually removed the Lastpass extension from Chrome and now I cannot re-install normally, what can I do?
  108. I am using a virtual environment and my local vault appears blank
  109. LastPass icon is unresponsive on Chrome
  110. Error Message: Timed out waiting for the page to load. Retry?
  111. Some sites on Chrome mobile are not autofilling. Why?
  112. Why does the Master Password field input extra characters when I login?
  113. Why can't I see sites from within a Shared Folder in an Identity?
  114. I see "Your connection is not private" or "NET:ERR_CERT_AUTHORITY_INVALID" error message when I try to log in to LastPass on Chrome (Mac).
  115. is not autofilling, how can I get it to Autofill?
  116. Why am I prompted to log in via even if I am already logged in via LastPass extension?
  117. How can I toggle the different kinds of vault display options in LastPass 4.0 ?
  118. Someone may have sent me a phishing email. What email address does LastPass use?
  119. nplastpass is not responding, how do I fix this?
  120. I see Error C when opening an attachment, what does that mean?
  121. Should I logout or use Master Password Reprompt to protect my account?
  122. Cloning Secure Notes
  123. How do I know which is the official LastPass Extension in the Chrome Webstore?
  124. Where can the Helper App Binary component be found?
  125. Can I log into my computer using LastPass?
  126. Why aren't Sites being added to Recently Used?
  127. I see a new feature or functionality that I haven't heard about before. Why am I seeing it?
  128. My LastPass extension just warned me I was re-using my Master Password elsewhere. How?
  129. About the LogMeIn and GoTo Merger
  130. How is it safe to allow LastPass to pull in sites from my email and change passwords for those sites?
  131. How can I obtain Console and Network Logs for LastPass in Chrome?
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Still Having Trouble?
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Browse through our FAQs: