Firefox FAQs

  1. How do I prevent LastPass from filling erroneous form fields?
  2. The LastPass Icon does not appear in my browser, how do I enable it?
  3. I forgot my Master Password or it's not working, how do I recover access to my account?
  4. LastPass won't save or autofill my data for a particular site - is there a workaround?
  5. Where is my data stored on my computer?
  6. Does LastPass work with basic authentication sites?
  7. How do I export my LastPass data?
  8. How do I change my master password?
  9. I keep receiving an error message: 'An error occurred while attempting to contact the server. Please check your internet connection.' How do I resolve this issue?
  10. What happens when is down? Can I still log in?
  11. Can I log in to multiple LastPass accounts on the same computer at the same time?
  12. Do I have the binary plugin installed?
  13. How do I uninstall LastPass from my computer/mobile device?
  14. How do I delete my LastPass account?
  15. I deleted a site / secure note / folder by accident - where can I find it?
  16. How can I get LastPass to auto logout when I close my browser, when I am idle, or when the computer turns off?
  17. How to enable cookies in your browser for LastPass.
  18. How do I edit a folder or group in my Vault (rename, delete, subfolder, etc)?
  19. Some or all of my sites are gone! How do I get them back?
  20. I'm being logged off after closing my browser, how do I stay logged in between browser sessions?
  21. How do I set two site domains as equivalent?
  22. I've made a change to my Vault or shared data. How can I make those changes show up on other devices or users?
  23. How can I check the version of my LastPass plugin?
  24. Does LastPass recognize different subdomains?
  25. Does LastPass work in Windows 8 modern UI ("metro") and Windows RT?
  26. How do I import from Norton Identity Safe?
  27. Can I select a default login to be offered for sites with multiple logins saved?
  28. Why do I randomly get logged out of my LastPass session?
  29. Why aren’t my favicons appearing correctly?
  30. I use the same sites every day - how do I automate logging into them?
  31. How do I add sites to LastPass?
  32. What does binary support for extensions mean?
  33. I don't see my previous password manager listed under the import options. Is it possible for me to import my data?
  34. How do I delete a folder or site from my Vault?
  35. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  36. How do I add a Folder to my vault?
  37. When I Accept a share, I get the message, "Sorry, your share data could not be decrypted. Please try again later." How do I fix this?
  38. How do I change the default language?
  39. Can I merge two LastPass accounts?
  40. How long does it take for a shared item to appear in the other user's vault?
  41. What does my website need to be able to work with LastPass?
  42. Will LastPass log me out of websites when I close my browsing tab or browser?
  43. How do I disable/re-enable my browser password manager?
  44. How do you move (multiple) sites from one folder to another folder?
  45. Why do I get logged out of LastPass when I close my browser despite my preferences?
  46. I have duplicate entries in my Local Vault and some items have disappeared? What is wrong?
  47. If I make an update to a shared site, will the other person see it?
  48. LastPass logs off almost immediately after I login?
  49. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  50. Can LastPass automatically change my weak/old passwords for me?
  51. The steps for account recovery failed for me, now what?
  52. How do I remove duplicate entries from the Vault?
  53. Why am I getting LASTPASS SECURITY WARNING message when visiting some websites?
  54. I need help! How do I open a support ticket?
  55. I have set a site as Never Autofill or Never Autologin, but LastPass is still filling/logging in. Why?
  56. When registering for forums, I see this error: One or more of the fields entered was marked as spam.
  57. I have a page that has a multiple fields or a multiple-page login system. How can I use LastPass?
  58. How can I login to multiple Gmail accounts on the same browser with LastPass?
  59. What does clearing LastPass' Local Cache do?
  60. What are these entries in my Vault called 'Generated Password for...'?
  61. I'm seeing, "Your sessions has expired. Please relogin" - Why?
  62. How large can a file attachment be for a Secure Note?
  63. Can another browser extension or password manager capture data from LastPass?
  64. Is there a user manual that I can read to learn all about LastPass?
  65. How can I switch between LastPass servers ( and ?
  66. How do I turn off automatic updates for LastPass?
  67. I'm new to the program. How do I get started with using LastPass?
  68. I am not able to set my computer as trusted using Linux OS with my multifactor.
  69. What does the NPLastPass/LastPass plugin in Firefox do?
  70. How do I download LastPass Premium on my computer?
  71. I'm getting, "You must complete a security check before you are able to login to this site. Please do so, and then submit the form." alert, what is this?
  72. Why am I getting this error message, "populate_error:RangeError: Maximum call stack size exceeded"?
  73. Why is my extensions being removed from my browser?
  74. When I run a security check, it does not check my shared items or shared folders. Is this expected?
  75. I'm using Firefox, why does the URL show "chrome://lastpass/content/home2.xul" ?
  76. I deleted a site from 'Favorites' why is it missing from my whole Vault?
  77. I am getting a "A consistency check failed while loading your sites. Please relogin" error.
  78. Why are my sites not launching from the Vault?
  79. I am getting this message: 'LastPass detected a login form that is insecure', why?
  80. Why can't I search within Secure Notes and Site notes?
  81. How do I share login state between browsers?
  82. Firefox 29 no longer supports the Add-on Bar. How do I display the LastPass Icon?
  83. I'm launching a site from my Vault but LastPass is not autofilling. Why?
  84. Why is the version in the Mozilla add-on store out of date?
  85. Where can I find the latest updates and changes to LastPass?
  86. I am using a virtual environment and my local vault appears blank
  87. Why does the Master Password field input extra characters when I login?
  88. Why can't I see sites from within a Shared Folder in an Identity?
  89. What browsers does LastPass support?
  90. The add-on could not be downloaded because of a connection failure on
  91. All of my usernames and passwords have been overwritten with the same data in the LastPass Vault. Why?
  92. Someone may have sent me a phishing email. What email address does LastPass use?
  93. How can I toggle the different kinds of vault display options in LastPass 4.0 ?
  94. Should I logout or use Master Password Reprompt to protect my account?
  95. I see Error C when opening an attachment, what does that mean?
Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
View your account information and view the status of previously submitted support tickets.
View Tickets
Submit a support ticket and we'll get back to you as soon as we can!
New Ticket

Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
View your account information and view the status of previously submitted support tickets.
View Tickets
Submit a support ticket and we'll get back to you as soon as we can!
New Ticket

Browse through our FAQs: