Internet Explorer FAQs

  1. How do I prevent LastPass from filling erroneous form fields?
  2. The LastPass icon does not appear in my browser, how do I enable it?
  3. I forgot my Master Password or it's not working, how do I recover access to my account?
  4. LastPass won't save or autofill my data for a particular site - is there a workaround?
  5. How do I export my LastPass data?
  6. Where is my data stored on my computer?
  7. Does LastPass work with basic authentication sites?
  8. I keep receiving an error message: 'An error occurred while attempting to contact the server. Please check your internet connection.' How do I resolve this issue?
  9. How do I change my master password?
  10. What happens when is down? Can I still log in?
  11. How do I delete my LastPass account?
  12. Can I log in to multiple LastPass accounts on the same computer at the same time?
  13. How to enable cookies in your browser for LastPass.
  14. How do I set two site domains as equivalent?
  15. I've made a change to my Vault or shared data. How can I make those changes show up on other devices, browsers, or users?
  16. System Mechanic keeps removing my icon from Internet Explorer, how do I prevent it?
  17. How do I uninstall LastPass from my computer/mobile device?
  18. How do I change my email for my LastPass account?
  19. How can I get LastPass to auto logout when I close my browser, when I am idle, or when the computer turns off?
  20. LastPass is not autofilling login information. Why?
  21. Some or all of my sites are gone! How do I get them back?
  22. How do I edit a folder or group in my Vault (rename, delete, subfolder, etc)?
  23. I deleted a site / secure note / folder by accident - where can I find it?
  24. I'm being logged off after closing my browser, how do I stay logged in between browser sessions?
  25. How can I login to multiple Gmail accounts on the same browser with LastPass?
  26. Does LastPass recognize different subdomains?
  27. How do I add a Folder to my vault?
  28. How do I disable/re-enable my browser password manager?
  29. How do I delete a folder or site from my Vault?
  30. How do I add sites to LastPass?
  31. Why aren’t my favicons appearing correctly?
  32. Can I select a default login to be offered for sites with multiple logins saved?
  33. How can I check the version of my LastPass plugin?
  34. Can LastPass automatically change my weak/old passwords for me?
  35. Can I merge two LastPass accounts?
  36. The steps for account recovery failed for me, now what?
  37. What does binary support for extensions mean?
  38. How do I remove duplicate entries from the Vault?
  39. Why do I randomly get logged out of my LastPass session?
  40. I have set a site as Never Autofill or Never Autologin, but LastPass is still filling/logging in. Why?
  41. I use the same sites every day - how do I automate logging into them?
  42. How do I import from Norton Identity Safe?
  43. How do you move (multiple) sites from one folder to another folder?
  44. I need help! How do I open a support ticket?
  45. I'm seeing, "Your session has expired. Please relogin" - Why?
  46. LastPass logs off almost immediately after I login?
  47. How do I change the default language?
  48. What does clearing LastPass' Local Cache do?
  49. Does LastPass work in Windows 8 modern UI ("metro") and Windows RT?
  50. I don't see my previous password manager listed under the import options. Is it possible for me to import my data?
  51. How long does it take for a shared item to appear in the other user's vault?
  52. Why does LastPass take up a full toolbar line in Internet Explorer?
  53. Why are my sites not launching from the Vault?
  54. What does my website need to be able to work with LastPass?
  55. How do I export my sites or secure notes?
  56. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  57. I have a page that has a multiple fields or a multiple-page login system. How can I use LastPass?
  58. I'm new to the program. How do I get started with using LastPass?
  59. Why do I get logged out of LastPass when I close my browser despite my preferences?
  60. What are these entries in my Vault called 'Generated'?
  61. How do I solve the following error message when downloading from Internet Explorer 9: "<filename> couldn’t be downloaded"?
  62. Is there a user manual that I can read to learn all about LastPass?
  63. Why am I getting LASTPASS SECURITY WARNING message when visiting some websites?
  64. I have duplicate entries in my Local Vault and some items have disappeared? What is wrong?
  65. Will LastPass log me out of websites when I close my browsing tab or browser?
  66. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  67. How can I switch between LastPass servers ( and ?
  68. How do I turn off automatic updates for LastPass?
  69. How do I download LastPass Premium on my computer?
  70. Where can I find the latest updates and changes to LastPass?
  71. How large can a file attachment be for a Secure Note?
  72. I am getting this message: 'LastPass detected a login form that is insecure', why?
  73. Why is my extension being removed from my browser?
  74. How do I share login state between browsers?
  75. I am getting a "A consistency check failed while loading your sites. Please relogin" error.
  76. When registering for forums, I see this error: One or more of the fields entered was marked as spam.
  77. Can another browser extension or password manager capture data from LastPass?
  78. I'm getting, "You must complete a security check before you are able to login to this site. Please do so, and then submit the form." alert, what is this?
  79. How do I use LastPass with ActiveX filtering enabled?
  80. I deleted a site from 'Favorites' why is it missing from my whole Vault?
  81. Why am I getting this error message, "populate_error:RangeError: Maximum call stack size exceeded"?
  82. How do I unshare or revoke a shared item?
  83. When I run a security check, it does not check my shared items or shared folders. Is this expected?
  84. Why can't I search within Secure Notes and Site notes?
  85. When using InPrivate Browsing mode in Internet Explorer, I do not see the LastPass extension. Why?
  86. Why is my LastPass icon gone when I open a pinned site?
  87. I'm seeing a "Runtime Error!" - what do I do?
  88. When I login to Internet Explorer it says 'We are sorry, your browser is not compatible with LastPass.'
  89. All of my usernames and passwords have been overwritten with the same data in the LastPass Vault. Why?
  90. I am using a virtual environment and my local vault appears blank
  91. Why does the Master Password field input extra characters when I login?
  92. I see error SEC7111 in the Console tab of the Internet Explorer Developer Tools, is this a problem?
  93. Why can't I see sites from within a Shared Folder in an Identity?
  94. Why do I see the error message "Internet Explorer has stopped working"?
  95. Someone may have sent me a phishing email. What email address does LastPass use?
  96. I see Error C when opening an attachment, what does that mean?
  97. Should I logout or use Master Password Reprompt to protect my account?
  98. Cloning Secure Notes
  99. Why aren't Sites being added to Recently Used?
  100. I see a new feature or functionality that I haven't heard about before. Why am I seeing it?
  101. About the LogMeIn and GoTo Merger
  102. How is it safe to allow LastPass to pull in sites from my email and change passwords for those sites?
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Still Having Trouble?
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