Internet Explorer FAQs

  1. How do I prevent LastPass from filling erroneous form fields?
  2. The LastPass Icon does not appear in my browser, how do I enable it?
  3. I forgot my Master Password or it's not working, how do I recover access to my account?
  4. Where is my data stored on my computer?
  5. LastPass won't save or autofill my data for a particular site - is there a workaround?
  6. Does LastPass work with basic authentication sites?
  7. How do I change my master password?
  8. How do I export my LastPass data?
  9. I keep receiving an error message: 'An error occurred while attempting to contact the server. Please check your internet connection.' How do I resolve this issue?
  10. What happens when is down? Can I still log in?
  11. My partner wants to start using LastPass, but we share computers. How do we get started?
  12. How do I uninstall LastPass from my computer/mobile device?
  13. Should I run the 32bit or the 64bit Windows Installer?
  14. How do I delete my LastPass account?
  15. I deleted a site / secure note / folder by accident - where can I find it?
  16. How can I get LastPass to auto logout when I close my browser, when I am idle, or when the computer turns off?
  17. How do I edit a folder or group in my Vault (rename, delete, subfolder, etc)?
  18. Some or all of my sites are gone! How do I get them back?
  19. I'm being logged off after closing my browser, how do I stay logged in between browser sessions?
  20. How to enable cookies in your browser for LastPass.
  21. System Mechanic keeps removing my icon from Internet Explorer, how do I prevent it?
  22. How do I set two site domains as equivalent?
  23. I've made a change on one computer/device, how can I make changes show up immediately on other computers/devices?
  24. How can I check the version of my LastPass plugin?
  25. Does LastPass recognize different subdomains?
  26. Does LastPass work in Windows 8 modern UI ("metro") and Windows RT?
  27. How do I import from Norton Identity Safe?
  28. I use the same sites every day - how do I automate logging into them?
  29. Why aren’t my favicons appearing correctly?
  30. Can I select a default login to be offered for sites with multiple logins saved?
  31. I don't see my previous password manager listed under the import options. Is it possible for me to import my data?
  32. How do I add sites to LastPass?
  33. What does binary support for extensions mean?
  34. Why does LastPass take up a full toolbar line in Internet Explorer?
  35. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  36. Why do I randomly get logged out of my LastPass session?
  37. When I Accept a share, I get the message, "Sorry, your share data could not be decrypted. Please try again later." How do I fix this?
  38. How do I add a Folder to my vault?
  39. How do I change the default language?
  40. How do I delete a folder or site from my Vault?
  41. How do I solve the following error message when downloading from Internet Explorer 9: "<filename> couldn’t be downloaded"?
  42. How long does it take for a shared item to appear in the other user's vault?
  43. Can I merge two LastPass accounts?
  44. Will LastPass log me out of websites when I close my browsing tab or browser?
  45. What does my website need to be able to work with LastPass?
  46. Why do I get logged out of LastPass when I close my browser despite my preferences?
  47. I have duplicate entries in my Local Vault and some items have disappeared? What is wrong?
  48. When I try to upgrade I get an error that the page can't be loaded. How do I fix this?
  49. How do I disable/re-enable my browser password manager?
  50. How do you move (multiple) sites from one folder to another folder?
  51. LastPass logs off almost immediately after I login?
  52. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  53. Can LastPass automatically change my weak/old passwords for me?
  54. The steps for account recovery failed for me, now what?
  55. Why am I getting LASTPASS SECURITY WARNING message when visiting some websites?
  56. When registering for forums, I see this error: One or more of the fields entered was marked as spam.
  57. I need help! How do I open a support ticket?
  58. How do I use LastPass with ActiveX filtering enabled?
  59. How do I remove duplicate entries from the Vault?
  60. I have set a site as Never Autofill or Never Autologin, but LastPass is still filling/logging in. Why?
  61. I have a page that has a multiple-page login system. How can I use LastPass?
  62. How large can a file attachment be for a Secure Note?
  63. Can another browser extension or password manager capture data from LastPass?
  64. What are these entries in my Vault called 'Generated Password for...'?
  65. What does clearing LastPass' Local Cache do?
  66. Is there a user manual that I can read to learn all about LastPass?
  67. How can I login to multiple Gmail accounts on the same browser with LastPass?
  68. I'm seeing, "Your sessions has expired. Please relogin" - Why?
  69. How can I switch between LastPass servers ( and ?
  70. I'm new to the program. How do I get started with using LastPass?
  71. How do I turn off automatic updates for LastPass?
  72. Why am I getting this error message, "populate_error:RangeError: Maximum call stack size exceeded"?
  73. How do I download LastPass Premium on my computer?
  74. I'm getting, "You must complete a security check before you are able to login to this site. Please do so, and then submit the form." alert, what is this?
  75. When I run a security check, it does not check my shared items or shared folders. Is this expected?
  76. Why is my extensions being removed from my browser?
  77. I deleted a site from 'Favorites' why is it missing from my whole Vault?
  78. I am getting a "A consistency check failed while loading your sites. Please relogin" error.
  79. Why are my sites not launching from the Vault?
  80. I am getting this message: 'LastPass detected a login form that is insecure', why?
  81. When using InPrivate Browsing mode in Internet Explorer, I do not see the LastPass extension. Why?
  82. Why can't I search within Secure Notes and Site notes?
  83. How do I share login state between browsers?
  84. Why is my LastPass icon gone when I open a pinned site?
  85. I'm launching a site from my Vault but LastPass is not autofilling. Why?
  86. Where can I find the latest updates and changes to LastPass?
  87. I'm seeing a "Runtime Error!" - what do I do?
  88. When I login to Internet Explorer it says 'We are sorry, your browser is not compatible with LastPass.'
  89. I am using a virtual environment and my local vault appears blank
  90. I see error SEC7111 in the Console tab of the Internet Explorer Developer Tools, is this a problem?
  91. Why does the Master Password field input extra characters when I login?
  92. Why can't I see sites from within a Shared Folder in an Identity?
  93. All of my usernames and passwords have been overwritten with the same data in the LastPass Vault. Why?
  94. "LastPass could not complete an operation because Internet Explorer is currently running"
  95. Someone may have sent me a phishing email. What email address does LastPass use?
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