We Can Help

Safari FAQs

  1. How do I prevent LastPass from filling erroneous form fields?
  2. The LastPass Icon does not appear in my browser, how do I enable it?
  3. I forgot my Master Password or it's not working, how do I recover access to my account?
  4. Where is my data stored on my computer?
  5. LastPass won't save or autofill my data for a particular site - is there a workaround?
  6. Does LastPass work with basic authentication sites?
  7. How do I change my master password?
  8. How do I export my usernames and passwords?
  9. I keep receiving an error message: 'An error occurred while attempting to contact the server. Please check your internet connection.' How do I resolve this issue?
  10. What happens when LastPass.com is down? Can I still log in?
  11. My partner wants to start using LastPass, but we share computers. How do we get started?
  12. How do I add a site with login steps on more than one page?
  13. LastPass doesn't show up in Safari after upgrading to Lion 10.7 or running Software Update for Safari 5.1. How can I install the new version?
  14. How do I uninstall LastPass from my computer/mobile device?
  15. How do I delete my LastPass account?
  16. I deleted a site / secure note / folder by accident - where can I find it?
  17. Some or all of my sites are gone! How do I get them back?
  18. How can I get LastPass to auto logout when I close my browser, when I am idle, or when the computer turns off?
  19. I'm being logged off after closing my browser, how do I stay logged in between browser sessions?
  20. How do I edit a folder or group in my Vault (rename, delete, subfolder, etc)?
  21. I've made a change on one computer/device, how can I make changes show up immediately on other computers/devices?
  22. How can I check the version of my LastPass plugin?
  23. How to enable cookies in your browser for LastPass.
  24. How do I set two site domains as equivalent?
  25. How do I import from Norton Identity Safe?
  26. Does LastPass recognize different subdomains?
  27. I use the same sites every day - how do I automate logging into them?
  28. Why aren’t my favicons appearing correctly?
  29. How do I delete my account and start over? Can I use my same email address?
  30. I don't see my previous password manager listed under the import options. Is it possible for me to import my data?
  31. How do I add sites to LastPass?
  32. What does binary support for extensions mean?
  33. My Antivirus program has warned me that LastPass is a virus/trojan/suspicious - should I be concerned?
  34. Can I select a default login to be offered for sites with multiple logins saved?
  35. Why do I randomly get logged out of my LastPass session?
  36. When I Accept a share, I get the message, "Sorry, your share data could not be decrypted. Please try again later." How do I fix this?
  37. How do I add a Folder to my vault?
  38. How do I change the default language?
  39. How do I set up YubiKey NEO and LastPass?
  40. How long does it take for a shared item to appear in the other user's vault?
  41. Will LastPass log me out of websites when I close my browsing tab or browser?
  42. What does my website need to be able to work with LastPass?
  43. Why do I get logged out of LastPass when I close my browser despite my preferences?
  44. I have duplicate entries in my Local Vault and some items have disappeared? What is wrong?
  45. Can I merge two LastPass accounts?
  46. I installed LastPass v. 3.0+, but I don't see the option to Import Wi-Fi passwords, where is it?
  47. How do I delete a folder or site from my Vault?
  48. Why does my browser indicate that LastPass has an invalid or expired security certificate?
  49. My computer or mobile device was stolen, what should I do?
  50. How do you move (multiple) sites from one folder to another folder?
  51. When registering for forums, I see this error: One or more of the fields entered was marked as spam.
  52. How do I disable/re-enable my browser password manager?
  53. How do I use LastPass on Mac 10.4?
  54. Can LastPass automatically change my weak/old passwords for me?
  55. Why am I getting LASTPASS SECURITY WARNING message when visiting some websites?
  56. The steps for account recovery failed for me, now what?
  57. I need help! How do I open a support ticket?
  58. I have a page that has a multiple-page login system. How can I use LastPass?
  59. How large can file attachments be?
  60. Can another browser extension or password manager capture data from LastPass?
  61. What are these entries in my Vault called 'Generated Password for...'?
  62. I have set a site as Never Autofill or Never Autologin, but LastPass is still filling/logging in. Why?
  63. Is there a user manual that I can read to learn all about LastPass?
  64. How can I login to multiple Gmail accounts on the same browser with LastPass?
  65. What does clearing LastPass' Local Cache do?
  66. How do I remove duplicate entries from the Vault?
  67. I'm new to the program. How do I get started with using LastPass?
  68. How can I switch between LastPass servers (LastPass.com and LastPass.eu) ?
  69. How do I turn off automatic updates for LastPass?
  70. What is LastPass doing in regards to the Heartbleed Bug? Is my information safe?
  71. I'm seeing, "Your sessions has expired. Please relogin" - Why?
  72. Why am I getting this error message, "populate_error:RangeError: Maximum call stack size exceeded"?
  73. How do I download LastPass Premium on my computer?
  74. After upgrading to OS X 10.9 the LastPass extension in Chrome fails to function. Is this known?
  75. I'm getting, "You must complete a security check before you are able to login to this site. Please do so, and then submit the form." alert, what is this?
  76. When I run a security check, it does not check my shared items or shared folders. Is this expected?
  77. How do I uninstall LastPass for Safari?
  78. I have multiple logins for the same site, how does LastPass determine which to fill?
  79. Why is my extensions being removed from my browser?
  80. Why am I getting this error message "Safari 7.0.1 (v9537.73.11) not tested Plug-in Last pass 1.75.0 (v 1.75.0) not loaded Contact plug-in developer"?
  81. Why is the version in the Mozilla add-on store out of date?
  82. Why don't I have the LastPass Encrypted File option when I try to export?
  83. I deleted a site from 'Favorites' why is it missing from my whole Vault?
  84. I am getting a "A consistency check failed while loading your sites. Please relogin" error.
  85. Why are my sites not launching from the Vault?
  86. Why does the LastPass Heartbleed Checker show a site as insecure while other sites show it as being secure?
  87. The browser reports "SSL certificate is invalid" when installing LastPass.
  88. I am getting this message: 'LastPass detected a login form that is insecure', why?
  89. Why can't I search within Secure Notes and Site notes?
  90. I tried installing LastPass in Safari, but nothing seems to happen.
  91. How do I share login state between browsers?
  92. How do I toggle between the full toolbar and compact icon in Safari?
  93. I'm launching a site from my Vault but LastPass is not autofilling. Why?
  94. Why did the LastPass Icon turn into an ! (exclamation point)?
  95. Where can I find the latest updates and changes to LastPass?
  96. How do I enable LastPass in mobile Safari for filling?
  97. LastPass is missing in Safari 7 and 6.2
  98. Why am I am getting an error "SecurityError: DOM Exception 18" in Safari?
  99. What sites are supported by the Auto-Password Change feature?
  100. I am using a virtual environment and my local vault appears blank
  101. Why are requests being made to 127.0.0.1:19536?
  102. Error message: We're sorry. We were not able to change your password automatically. Your password was not changed.
  103. Error Message: Unable to proceed, the website does not allow automated password change.
  104. The LastPass popup has been blocked from loading on this site. Please fill using the LastPass Icon.
  105. Why does the Master Password field input extra characters when I login?
  106. Why does LastPass take up a full toolbar line in Safari?
  107. Why can't I see sites from within a Shared Folder in an Identity?
  108. The LastPass extension keeps disappearing from Safari on restart.
  109. All of my usernames and passwords are the same in the LastPass Vault. Why?
Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.

Forums

View your account information and view the status of previously submitted support tickets.

View Tickets

Submit a support ticket and we'll get back to you as soon as we can!

New Ticket

Enter a few words explaining what you need help with

Please type your question in English

Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.

Forums

View your account information and view the status of previously submitted support tickets.

View Tickets

Submit a support ticket and we'll get back to you as soon as we can!

New Ticket

Browse through our FAQs: