Why does LastPass Authenticator's push notifications work for some sites but not others?

Currently, TOTP Push notifications are only compatible with some sites:

  • Amazon.com (AWS excluded at this time)
  • Google.com
  • Dropbox.com
  • Facebook.com
  • Evernote.com

If it is not working for one of the above, try the following:

  1. Ensure you are logged into the LastPass account that has LastPass Authenticator enabled.
  2. Ensure it was setup correctly by reviewing the steps here
  3. Double check that the username you logged in with matches the username in the LastPass Authenticator App
  4. If all sites above are not working, disable LastPass Authenticator for LastPass and re-pair it to your mobile device:
    1. Login to LastPass and go to the Vault > Account Settings > Multifactor Options
    2. Disable LastPass Authenticator by switching "Enabled" to "No". Save the changes.
    3. Reenable Multifactor by swiching "Enabled" to "Yes". Save the changes
    4. When prompted to enroll, click "Enroll"
    5. Under "Primary" click "Edit". 
    6. Move through the dialogs to rescan the barcode and complete reenrollment.

LastPass Authenticator push notification for these sites are browser specific. If you log into LastPass and then these sites for the first time on a desktop browser OR clear the browser cache, you will have to enable push notification again for your sites.

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