Why do I see "Not Supported on your Device" when my Android supports Fingerprint?

If you are seeing the error:

Not Supported on your Device

while attempting to enable Fingerprint authentication in LastPass' Android Security settings, this means that the fingerprint reader is not compatible. LastPass supports fingerprint readers as follows:

  • If the device is running Android 6.0 at a minimum and utilizes the Google Fingerprint SDK
  • If the device is running Android 3.2.12 at a minimum and utilizes the Samsung Fingerprint SDK

If your device does not match the parameters above, we would be happy to develop for other fingerprint SDKs if they are publicably available.

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
Forums
View your account information and view the status of previously submitted support tickets.
View Tickets
Submit a support ticket and we'll get back to you as soon as we can!
New Ticket

Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
Forums
View your account information and view the status of previously submitted support tickets.
View Tickets
Submit a support ticket and we'll get back to you as soon as we can!
New Ticket

Browse through our FAQs:

Quantcast