New LastPass Pricing FAQ

Packaging Questions

Q: What is the difference between Free and Premium?  

A: In addition to the functionality that Free users have, Premium customers will have the ability to share single items with more than one user, enable emergency access to their account, turn on advanced multi-factor options, LastPass for Application and receive priority tech support from the LastPass team. 

 

Q: What is the difference between Premium and Families? 

A: LastPass Families includes unlimited shared folders between family members and a simple family dashboard where the family manager(s) can add and remove members. Purchasing Families also gives you access to 6 individual Premium licenses.

 

Q: What happens to Emergency Access contacts if I become a free user?  

A: Emergency Access is a feature only available to LastPass Premium or LastPass Families users. If you are not a Premium user but you added an emergency contact before this became a Premium feature, the contact will continue to have access. However, you cannot add additional emergency contacts unless you upgrade to a Premium account.

 

Pricing Questions

Q: When is the new Premium price going into effect? 

A: The new price went into effect for new customers on Feb 7, 2019. For existing LastPass customers, you will renew or repurchase at the updated price when your account expires.   

 

Q: Will I get a reminder before my subscription renews?  

A:  Yes, all customers will receive an automated email 30-days before their renewal date if are on an auto-renewing subscription or their expiration date if they have a one year subscription. This email will notify them about their upcoming renewal or expiration and the new LastPass Premium price.  

 

Q: How can I cancel my Premium account and get a Free account? 

A: We’re sorry to hear you want to move to Free. Please contact our customer support team and a rep will reach out to you shortly.  

 

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