We Can Help

How do I delete a folder or site from my Vault?

To delete a site from your Vault, you can either:

  1. Click the delete icon next to the entry in your Vault
  2. If you have multiple entries to select, you can do so in two ways:
  • Hold SHIFT while selecting entires: This will select all entries between two other entries. So if you selected A and Z, all entries from A-Z will be selected.
  • Hold CTRL (Command/CMD on Mac) while selecting entries: This will select only entries that are clicked. So if you selected A and Z, only A and Z will be highlighted.
  • Delete the selected items by right-click > Delete Selected Sites

To delete a folder from your Vault:

  1. Right-click on the name of the group, and select 'Delete Folder'.

Please Note:


To delete a shared folder from your Vault:

  1. Go to Manage Shared Folders from your Vault options
  2. Find the shared folder you wish to delete, and click on the delete link next to the folder.
  3. You will be prompted to confirm the delete.
  4. To completely purge the folder, click the "View deleted shared folders" in Manage Shared Folders, find the folder you wish to purge, and click "Purge".

 

 

 

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.

Forums

View your account information and view the status of previously submitted support tickets.

View Tickets

Submit a support ticket and we'll get back to you as soon as we can!

New Ticket
Internet Explorer, Firefox, Safari, Chrome, Online Vault

Enter a few words explaining what you need help with

Please type your question in English

Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.

Forums

View your account information and view the status of previously submitted support tickets.

View Tickets

Submit a support ticket and we'll get back to you as soon as we can!

New Ticket

Browse through our FAQs: