We Can Help
Why do I randomly get logged out of my LastPass session?
Do you see the problem when you open your browser?
- You may be clearing your browser cookies. We need cookies to maintain and recognize your LastPass browsing session. Please see https://lastpass.com/support.php?cmd=showfaq&id=7006 for how to enable cookeis to work with LastPass.
- Follow the steps at the top of the page here - https://lastpass.com/debug.php to check your session ID.
- Other programs, like anti-virus, security, system cleaners, on your computer may also be clearing your browser's cookies.
- Make sure LastPass is an allowed exception in your browser and any other programs that clear third party cookies.
- Also test with any other extensions disabled, to ensure they are not interfering with LastPass.
Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
View your account information and view the status of previously submitted support tickets.
Submit a support ticket and we'll get back to you as soon as we can!