We Can Help

When I open Chrome, I am prompted to enter my Yubikey, then my master password, then my Yubikey again. What is wrong?

Please go to your LastPass Icon in Chrome > Preferences > Advanced, and make sure "Share login state between other browsers" is deselected.  If this option is selected, and you have stayed logged on in other browsers, this will trigger the Yubikey dialog to come up when you start Chrome, before you enter your master password.  This is why you are asked to then enter your master password and Yubikey again.

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.


View your account information and view the status of previously submitted support tickets.


Submit a support ticket and we'll get back to you as soon as we can!

Chrome, YubiKey, Multifactor Authentication

Enter a few words explaining what you need help with

Please type your question in English

Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.


View your account information and view the status of previously submitted support tickets.


Submit a support ticket and we'll get back to you as soon as we can!


Browse through our FAQs:

Do you have any Heartbleed questions?