We Can Help

Do I always have to authenticate on all my devices while using Google Authenticator?

Like any other form of multi-factor authentication, you can 'trust' certain computers or devices you deem secure, and you will not be required to authenticate using Google Authenticator.  The next time you login, when the Google Authenticator dialog comes up, you will see an option to select "This computer is trusted, do not require a second form of authentication."  This dialog also presents you an option to name the trusted device.  After trusting a device, you will no longer need to authenticate using Google Authenticator when you login on that particular device.   You can view these trusted devices under your Account Settings > Trusted Devices. 

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.


View your account information and view the status of previously submitted support tickets.


Submit a support ticket and we'll get back to you as soon as we can!

Google Authenticator, Multifactor Authentication

Enter a few words explaining what you need help with

Please type your question in English

Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.


View your account information and view the status of previously submitted support tickets.


Submit a support ticket and we'll get back to you as soon as we can!


Browse through our FAQs:

Do you have any Heartbleed questions?