We Can Help

You might also find your answer in the LastPass Enterprise Manual.

How do I reset a user's password using SuperAdmin Password Reset policy?

If you have the SuperAdmin Password Reset policy in place, you can reset a user's password by going to the Enterprise Admin Console > User Tab > user you'd like to reset the password for > Reset Password option under the dropdown list by their username.

 

I am the Super Admin but I don't see this option for a user. Why?

This policy must be enabled before the administrator needs to reset the user's password. Once the policy is turned on, new accounts will be able to have their passwords reset. Existing users will need to log out and and back in to their account at least once before the administrator will have the option to reset their password.

If the user is currently locked out and cannot be reset, have them undergo account recovery steps here instead. 

 

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.

Forums

View your account information and view the status of previously submitted support tickets.

View Tickets

Submit a support ticket and we'll get back to you as soon as we can!

New Ticket
Policies

Enter a few words explaining what you need help with

Please type your question in English

Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.

Forums

View your account information and view the status of previously submitted support tickets.

View Tickets

Submit a support ticket and we'll get back to you as soon as we can!

New Ticket

Browse through our FAQs: