Add to Chrome.

Click 'Add extension' above.

The installation process takes less than minute.

Next, you'll Create an Account.

LastPass won't save or autofill my data for a particular site - is there a workaround?

1. First check that:

  • Your LastPass Icon is red (in Safari, the icon will turn black instead of red).

  • Your Preferences are enabled to autofill by going to the LastPass Icon > Preferences > General > make sure that "Automatically Fill Login Information" is enabled.

  • The site is not 'Flash' or 'Silverlight' - LastPass doesn't support these sites. Right-click on the site's login fields and look at the context menu information to check if the page is built on one of these platforms.

 

2. Still doesn't autofill? Re-save the site by deleting the entry and logging in as if for the first time.

3. Check that you didn't add the site as a 'Never URL'. Check in your LastPass Icon > My LastPass Vault > Account Settings > Never URLs.

4. If you still can't save or autofill, capture the site with the Save All Entered Data feature.

5. If your site uses a multiple-page login, use the Save All Entered Data function on each page to save your information for each page separately. 

6. If you still have trouble, submit a support ticket describing the issue and the steps that you have taken.

Still Having Trouble?
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View your account information and view the status of previously submitted support tickets.
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Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
Forums
View your account information and view the status of previously submitted support tickets.
View Tickets
Submit a support ticket and we'll get back to you as soon as we can!
New Ticket

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