Add to Chrome.

Click 'Add extension' above.

The installation process should take less than a minute.

Next, you'll Create an Account.

Add to Firefox

Click 'Allow' then 'Install' above.

The installation process takes less than a minute.

Next, you'll Create an Account.

Did the installation window disappear?

I keep receiving an error message: 'An error occurred while attempting to contact the server. Please check your internet connection.' How do I resolve this issue?

  1. You might be a version behind, causing an upgrade error. Try reinstalling: https://lastpass.com/dl and log in again.
  2. Do you see the error when you open your browser and attempt to login? Your browser  may be clearing cookies. Please follow the steps here https://lastpass.com/support.php?cmd=showfaq&id=7006 to enable cookies within the browser.
  3. If you are running Firefox 4 or above, the browser disables 3rd party cookies by default. Please go to your Firefox Tools menu > Options (For Mac: Preferences) > Privacy > History > Firefox will: Use custom settings > select Always accept cookies options to enable 3rd party cookies for LastPass.com.
  4. Another extension may be clearing cookies. Try disabling them and restarting the browser. If the issue no longer persists, reenable your extensions one by one to find the culprit.
  5. Verify that your system clock is correct.
  6. Are you behind a proxy or a firewall? If so, you may need to configure permissions for LastPass.
  7. Try clearing the LastPass cache (LastPass Icon > More Options > Advanced > Clear Local Cache).
  8. If you are using LastPass on a mobile device or tablet, ensure that the application data is stored in the device's internal memory and not on external storage, such as a MicroSD card. 
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Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
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View your account information and view the status of previously submitted support tickets.
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Submit a support ticket and we'll get back to you as soon as we can!
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Browse through our FAQs: