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My credit card was declined on your payments page or my renewal failed. Why?

If payment was made with a direct credit card:


Why was one of my charges declined?

Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC.

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.

How can I find out more information about a specific decline?

We show as much information as we receive from from your bank about a decline. Unfortunately most declines are generic, so we don’t have much information as to why a charge was specifically declined.

If all of the card information seems correct, it is best to contact your bank, inquire for more information, and ask for future charges to be accepted.

 

If payment was made via Paypal:


Paypal will only notifiy us of a failed payment/renewal, we never receive detailed information. Its best to search Paypal's support page for your specific payment issue here - and/or contact them for more information. 

 

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Still Having Trouble?
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