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How can I cancel or refund my Premium subscription for LastPass or Premium Credit Monitoring?

Paid with PayPal?


  • Refund your payment here - https://lastpass.com/my.php > VIEW RECEIPT > Cancel.
  • To cancel automatic renewal to ensure you are not automatically billed in the future, please follow the instructions below:

Cancel Automatic Renewal in PayPal:

  1. Log in to your PayPal account.
  2. Click the Settings icon at the top of the page next to 'Logout'.
  3. Under Payment Settings, click Preapproved payments.
  4. Find and click on the LastPass purchase. 
  5. On the next page, Billing Details, click Cancel.

 

Paid by Credit Card?


 

**Refunds are only available for 30 days after date of purchase. If it is after 30 days and you would like to cancel automatic renewal or you would like to cancel automatic renewal without canceling Premium, please submit a ticket with the button below, detailing your request.

 

 

 

 

 

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Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.

Forums

View your account information and view the status of previously submitted support tickets.

View Tickets

Submit a support ticket and we'll get back to you as soon as we can!

New Ticket

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