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LastPass was supposed to send me an email, but it never came. Why?

  1. Check your email settings. Go to your My Account page (LastPass Icon > Tools > Advanced Tools > My Account) > Email Notifications > Change Settings. Make sure the appropriate email types are enabled.
  2. Your email client may have blocked our email or sent it to your Spam. To ensure that this does not occur, please add support@lastpass.com as a contact. Then prompt LastPass to send you another email. 

If you have a security email set, the email you are looking for may be there. Note that your security email is different then the email you use to login to LastPass with.

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Sesame, YubiKey, Google Authenticator, Grid, Master Password, Security, Account Recovery, Backup & Restore, Multifactor Authentication, Enhanced Sharing

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Still Having Trouble?
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Submit a support ticket and we'll get back to you as soon as we can!

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