LastPass was supposed to send me an email, but it never came. Why?

  1. Check your email settings. Go to your My Account page (LastPass Icon > Tools > Advanced Tools > My Account) > Email Notifications > Change Settings. Make sure the appropriate email types are enabled.
  2. The email  may have blocked by an email filter or sent was sent to Spam. To ensure that this does not occur, please add support@lastpass.com as a contact and to your email filter's whitelist. Then prompt LastPass to send you another email. 

 

If you have a security email set, the email you are looking for may be there. Note that your security email is different then the email you use to login to LastPass with.

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Still Having Trouble?
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