Why doesn’t LastPass recognize my fingerprint reader?
If you do not have the correct drivers for your fingerprint reader, LastPass may not recognize your device. Make sure you have the latest drivers for your device.
For PC based UPEK readers: Please ensure you have Windows Biometric Framework for UPEK installed. **PLEASE NOTE: UPEK merged with Authentec, Inc., which was acquired by Apple in 2012. There currently is no direct download site for drivers and software for these readers.
For Mac based UPEK readers: You will need the latest version of TrueSuite for MAC, and for Safari, Firefox, or Chrome. Please ensure VtApi.framework is present on your system (typically in /Library/Frameworks).