Why aren’t my favicons appearing correctly?

This is most likely a temporary sync issue. Please try the following:

  1. Refresh Sites: go to your LastPass Icon > More Options > Advanced > Refresh Sites or log out and back in to your extension
  2. Recreate the favicon: delete the entry from  your LastPass Vault and resave it; after resaving, use LastPass to log back into the site, which will recreate the favicon
  3. Clear Local Cache: go to your LastPass Icon > More Options > Advanced > Clear Local Cache; please see this FAQ to learn what else this will affect
  4. If none of the above work submit a support ticket using the button below.

 

Please note that for mobile devices, simply logging off and logging back on should bump the fav icons from the server to your device.

 

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Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
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View your account information and view the status of previously submitted support tickets.
View Tickets
Submit a support ticket and we'll get back to you as soon as we can!
New Ticket

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