Add to Chrome.

Click 'Add extension' above.

The installation process should take less than a minute.

Next, you'll Create an Account.

Add to Firefox

Click 'Allow' then 'Install' above.

The installation process takes less than a minute.

Next, you'll Create an Account.

Did the installation window disappear?

I'm launching a site from my Vault but LastPass is not autofilling. Why?

  1. Check that you have the LastPass browser extension installed.

  2. Make sure that you are logging into the extension and not the online Vault.

  3. Ensure that your login session is active and that the extension is RED. The icon will be black when inactive.

  4. Ensure that the site is not a 'Flash' or 'Silverlight' login page (LastPass does not support these login page types -  Right-click on the site's login fields and look at that context menu information to check).

  5. Check that the site is not added as a Never URL - click on the LastPass browser icon > My LastPass Vault > Account Settings > Never URL tab.

 

If you still have issues, please submit a support ticket from the bottom of this page and submit the details of your troubleshooting and the URL you are having issues with.

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Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
Forums
View your account information and view the status of previously submitted support tickets.
View Tickets
Submit a support ticket and we'll get back to you as soon as we can!
New Ticket

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