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I'm launching a site from my Vault but LastPass is not autofilling. Why?

  1. Check that you have the LastPass browser extension installed 

  2. Make sure that you are logging into the extension and not the online Vault

  3. Ensure that your login session is active and that the extension is RED. The icon will be black when inactive.

  4. Ensure that the site is not a 'Flash' or 'Silverlight' login page (LastPass does not support these login page types -  Right-click on the site's login fields and look at the context menu information to check)

  5. Check that the site is not added as a Never URL - LP Icon > My LastPass Vault > Settings > Never URL

 

If you still have issues, please submit a support ticket from the bottom of this page and submit the details of your troubleshooting and the URL you are having issues with.

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Internet Explorer, Firefox, Safari, Chrome, Opera, Maxthon, Automatic Fill

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Still Having Trouble?
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