Add to browser.

Click Add extension above − it takes less than a minute to download!

Add to browserCreate Account

You're almost done.

Next, click the LastPass browser button above to create your account or log in.

Add to browserCreate Account
Log in and access LastPass using the browser icon.

Add to Firefox.

Click "Allow" then "Install" above. The installation takes
less than a minute! Next, you'll create your account, or log in if you already have one.

Step 1.

Click "Allow"

Step 2.

Click "Install" and LastPass will be installed in under a minute.

Step 3.

Create your account.

The LastPass Metro App says 'Error logging into LastPass. Please try again. Please check your connection. You need to download your data once in order for LastPass to work offline.'

If you see the error 

Error logging into LastPass. Please try again. Please check your connection. You need to download your data once in order for LastPass to work offline.

Please check the following:

  1. Double check that you are connected to the Internet and that the date and time is correct.
  2. Try accessing LastPass.com using your desktop browser. If you can, it likely means that something is blocking access to Metro apps specifcally:
    • Uninstall any Security Software (such as antivirus and firewalls). Then try the app again. If it starts to work, check with your security software provider for an update on the software
    • Try clearing the cache for the Windows Store:
    1. Windows Key + R
    2. Type WSReset.exe and hit enter

 

*Comodo Internet Security has a patch that fixes a problem it had with Metro Apps connecting to the Interent. If you use Comodo, try the solution here https://forums.comodo.com/firewall-help-cis/windows-81-problem-with-one-single-app-t103397.0.html;msg758507#msg758507

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Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
Forums
View your account information and view the status of previously submitted support tickets.
View Tickets
Submit a support ticket and we'll get back to you as soon as we can!
New Ticket

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