Add to browser.

Click Add extension above − it takes less than a minute to download!

Add to browserCreate Account

You're almost done.

Next, click the LastPass browser button above to create your account or log in.

Add to browserCreate Account
Log in and access LastPass using the browser icon.

Add to Firefox.

Click "Allow" then "Install" above. The installation takes
less than a minute! Next, you'll create your account, or log in if you already have one.

Step 1.

Click "Allow"

Step 2.

Click "Install" and LastPass will be installed in under a minute.

Step 3.

Create your account.

How do I retrieve crash logs from an iOS device?

In order to retireve crash logs from your iOS device we recommend syncing your device with iTunes.  After syncing, crash reports will be copied to a specific location on your hard drive.

 

1. Sync your device with iTunes on your desktop.

2. After syncing, look for crash logs in the correct directory:  

OS Location
OS X ~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>
Windows XP C:\Documents and Settings\<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>
Windows Vista - 8 C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

 

3. Look for files starting with "com.LastPass".

(NOTE FOR MAC USERS: ~/Library is hidden by default on Mac OS X.  To easily get this folder, open the Finder application, then hold the "option" key while clicking on the "Go" menu.  You should see a menu item for "Library."  Click on that, then continue navigating to Logs, CrashReporter, etc.

4. Please attach the log file to your ticket so that we can review it.

Apple details other methods for retriveing log files here: https://developer.apple.com/library/ios/#qa/qa1747/_index.html

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Still Having Trouble?
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