Add to Chrome.

Click 'Add extension' above.

The installation process should take less than a minute.

Next, you'll Create an Account.

Log in and access LastPass using the browser icon.

Add to Firefox.

Click "Allow" then "Install" above. The installation takes
less than a minute! Next, you'll create your account, or log in if you already have one.

Step 1.

Click "Allow"

Step 2.

Click "Install" and LastPass will be installed in under a minute.

Step 3.

Create your account.

Some or all of my sites are gone! How do I get them back?

1. Don't panic.

2. Check that you're in the right Identity. When you click your LastPass Icon, it will say "[your email] (identity name)" if you're in an Identity other than the default 'All' Identity.

3. If you need to get back to your 'All' Identity, go to your LastPass Icon > More Options > Identities > select an identity.

4. If data is still missing, check your deleted items list. Click on your LastPass Icon > My Vault, on the bottom left side click More Options > Advanced > Deleted Items.

  • If you have multiple entries to select, you can do so in two ways:
    • Hold SHIFT while selecting entires: This will select all entries between two other entries. So if you selected A and Z, all entries from A-Z will be selected.
    • Hold CTRL while selecting entries: This will select only entries that are clicked. So if you selected A and Z, only A and Z will be highlighted
  • Once all desired entries are selected, right click any selected entry and choose 'Restore' to undelete all selected entries
  • Please Note: Deleted shared folder will not show here. Please see the FAQ here.

5. If you still do not see your data (or you see strange encryption characters instead), go to your LastPass icon -> More Options -> Advanced -> Clear local cache and then LastPass Icon -> More Options -> Advanced -> Refresh sites. 

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
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Please review these answers to your question:

Still Having Trouble?
Look for answers in our vibrant customer-to-customer community help forums.
Forums
View your account information and view the status of previously submitted support tickets.
View Tickets
Submit a support ticket and we'll get back to you as soon as we can!
New Ticket

Browse through our FAQs: