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LEGAL CENTER

LastPass Community Terms and Conditions

These terms apply to your participation in and use of any LastPass online community or other interactive forums or resources.

Last updated: January 2024

IMPORTANT - PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE LASTPASS COMMUNITY. From time to time, LastPass US LP, including our wholly-owned subsidiaries and affiliates (“LastPass,” “we,” or “us”), may elect to provide online community resources, such as online message boards, newsgroups, chat rooms, Wikis, blogs and/or other interactive forums (collectively “Community”) that certain registered users of our products and services can access and contribute to. This Community provides opportunities to interact with your peers in order to share knowledge, news, and information about LastPass and our products and services.

Your participation in the Community is voluntary and is governed by these LastPass Community Terms and Conditions (“Terms”), your agreement(s) with LastPass, our Terms of Service, and Privacy Policy, including all disclaimers of liability included therein. BY INDICATING YOUR ACCEPTANCE OF THESE TERMS OR PARTICIPATING IN ANY PART OF THE COMMUNITY, YOU REPRESENT AND WARRANT THAT YOU: (I) ARE AUTHORIZED TO SIGN FOR, ACCEPT, AND BIND YOURSELF AND ANY OTHER PARTY ON WHOSE BEHALF YOU PLAN TO USE THE COMMUNITY; AND (II) AGREE TO BE BOUND BY THESE TERMS.

Rules of Conduct

The purpose of the Community is to voluntarily exchange information about LastPass and our products and services. You expressly agree not to use any part of the Community to:

  • post content that is unlawful, malicious, misleading, defamatory, harmful, threatening, abusive, harassing, vulgar, obscene, libelous, objectionable, inappropriate, improper, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable;
  • impersonate any person or entity, including, but not limited to, LastPass or any of our employees, or falsely state or otherwise misrepresent your affiliation with any person, group, or entity;
  • forge headers or otherwise manipulate identifiers in order to disguise the origin of any content submitted to any part of the Community;
  • post any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  • post any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights or rights of publicity or privacy rights of any third party;
  • post any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;
  • post any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
  • act illegally or unethically; or
  • collect or store personal data about other users.

You are solely responsible for the content of your computer and any transmissions you make when using the Community.

Posts on any part of the Community may be edited, moved, deleted, or removed in our discretion. We reserve the right to temporarily or permanently withdraw your Community membership in our discretion.

We do not guarantee a response to any post on the Community. Specifically, support issues should be addressed via our official support provisions and protocols. You understand that posts on the Community are addressed to your peers and not LastPass, and we do not guarantee that any support issue will be addressed on the Community.

We do not make any warranty or guarantee that any information posted on any part of the Community, whether or not such posting is made by one of our employees, is accurate, complete, or in any way reliable. Community posts represent the statements and opinions of the individual poster and are not necessarily the opinion of LastPass or our employees, partners, or affiliates. We do not approve or disapprove of any Community post.

Limitation of Liability/Indemnity/Disclaimer of Warranties

THE COMMUNITY AND ALL INFORMATION, COMMENTARY, SERVICES, AND DOCUMENTATION PROVIDED IN CONNECTION WITH ANY PART OF THE COMMUNITY ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

WE ARE NOT LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT PRODUCTS OR SERVICE, OR LOSS OR DAMAGE TO INFORMATION OR DATA ARISING OUT OF THE USE OR INABILITY TO USE ANY PART OF THE COMMUNITY OR THE RELIANCE ON ANY INFORMATION CONTAINED ON ANY PART OF THE COMMUNITY. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, ARE WE LIABLE FOR DAMAGES RESULTING FROM USE OF ANY PART OF THE COMMUNITY, OR RELIANCE ON THE INFORMATION PRESENTED IN ANY PART OF THE COMMUNITY OR IN CONNECTION WITH ANY PART OF THE COMMUNITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ALL DISCLAIMERS AND LIMITATIONS SET FORTH IN THESE TERMS OR OTHERWISE EXISTING AT LAW SURVIVE ANY TERMINATION, EXPIRATION OR RESCISSION OF THESE TERMS.

We do not offer formal customer support on the Community. Any commentary by our employees or representatives on the Community should not be seen as a replacement for our official support procedures. You agree that you must evaluate, and bear all risks associated with the use of any information, including any reliance on the accuracy, completeness, or usefulness of such information, including any information that may be posted by any LastPass employee. Our provision of the Community should in no way be construed as endorsement or approval of any third-party product, service, comment, position, or information that may be mentioned or referred to therein or any of the comments or posts made by any user.

You agree to indemnify, defend, and hold LastPass and our officers, directors, employees, owners, information providers, agents, partners, affiliates, licensees, and licensors harmless from and against any and all liabilities, demands, claims, costs, including reasonable attorneys' fees, incurred by the indemnified parties in connection with any demand, claim, action, suit, or loss due to or arising as a result of any breach by you of these Terms or claims arising from your account or arising out of content you submit, post, transmit, or make available through the Community, your use of the Community, your connection to the Community, your violation of any agreement with LastPass, or your violation of any rights of any third party. You agree to use your best efforts to cooperate with us in the defense of any demand, claim, action, or suit. Also, we reserve the right to assume the exclusive defense of any matter subject to indemnification by you at our own expense.

You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account. You agree to: (a) immediately notify us of any unauthorized use of your password or account or any other breach of security; and (b) ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your password and account.

Digital Millennium Copyright Act Notice

We respect the intellectual property of others and may, in appropriate circumstances and in our sole discretion, terminate the access of users who infringe any copyright, trademark, patent, trade secret or other intellectual property rights of others. If you believe that your work has been copied and is accessible at our web site in a way that constitutes infringement, or that our web site contains links or other references to another online location that contains material or activity that infringes your rights, you may notify us by providing our copyright agent the information required by the U.S. Online Copyright Infringement Liability Limitation Act of the U.S. Digital Millennium Copyright Act, 17 U.S.C. §512. Additional information is available at https://www.lastpass.com/legal-center/dmca.

Privacy

You should exercise caution when deciding to disclose personal information. If you voluntarily disclose information, e.g., a telephone number or an email address, in the Community, that information may be collected and used by third parties to send you unsolicited messages or advertisements or for other purposes. We do not control the actions of such third parties and are not liable for those actions. If you disclose personal information in the Community, you do so at your own risk.

Export Law Assurances

The Community may be subject to United States Export Controls. The Community may not be used (i) in or by any resident of a country to which the United States has embargoed goods; or (ii) by anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By accepting these Terms and using any part of the Community, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

Personal Messaging (PM) System

We may make a personal messaging system ("PM System") available to certain of our users that will allow such users to communicate privately with each other. We reserve the right to read, delete, or edit such private messages in our discretion and without prior notice, and/or to remove you from and prevent your further use of the PM System. We also reserve the right to take any further action we deem necessary or appropriate.

Miscellaneous

We reserve the right to modify or discontinue all or any part of the Community at any time in our discretion. We are not liable to you or any third party should we exercise our right to modify or discontinue any part of the Community.

These Terms represent the complete agreement concerning the subject matter herein. We reserve the right to modify or update these Terms at any time in our discretion. Your continued participation in the Community serves as your agreement to such modified or updated Terms.

These Terms are governed by and construed under the laws of the Commonwealth of Massachusetts and the laws of the United States, without regard for any conflict of laws principles. You agree that any action at law or in equity arising out of or relating to these Terms must be filed only in the state or federal courts located in Boston, Massachusetts, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. The parties specifically disclaim applicability of: (i) the United Nations Convention on the Sale of Goods; and (ii) any Incoterms.

If any of the provisions of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision is deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.


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